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Survey for Household Goods Moving Services

Solicitation number E60LM-150027/A

Publication date

Closing date and time 2015/03/12 14:00 EDT

Last amendment date

    Trade Agreement: Agreement on Internal Trade (AIT)
    Tendering Procedures: All interested suppliers may submit a bid
    Attachment: None
    Competitive Procurement Strategy: Best Overall  Proposal
    Comprehensive Land Claim Agreement: No
    Nature of Requirements: 
    Survey for Household Goods Moving Services
    Mondoux, Glenn
    Telephone No. (613) 991-5791
    Fax No. - (613) 991-5870
    The solicitation closing date is changed to 2:00 p.m. (EDT) on
    March 12, 2015
    Public Works and Government Services Canada (PWGSC), on behalf
    of the Interdepartmental Committee (IDC) on Household Goods
    Moving Services (HGMS), has a requirement to conduct two surveys
    with certain federal government employees:
    -	The Government Employee Satisfaction Survey (GESS); and 
    -	The Claims Settlement Satisfaction Survey (CSSS).
    The Department of National Defence (DND), the Royal Canadian
    Mounted Police (RCMP) and Public Works and Government Services
    Canada/Central Removal Service (PWGSC/CRS) form the
    Interdepartmental Committee (IDC) on Household Goods Moving
    Services (HGMS) for federal government employees.  The IDC is
    mandated by the Government of Canada to ensure that household
    goods removals are performed in a cost-effective manner while
    providing quality commercial moving services to federal
    government employees.
    The federal government administers approximately 11,000 to
    14,000 moves of household goods within North America each year,
    with most occurring during the summer months (1 June - 31
    August).  While the vast majority of these moves are done in
    Canada, approximately 400 - 500 of these are done to/from the
    U.S.  Between 8,000 and 10,000 Canadian Forces members have
    their household moved annually.
    The present requirement is to conduct surveys with federal
    government employees that have been moved recently. This will
    feed the  Employees Satisfaction Index (ESI) and Claim
    Satisfaction Index (CSI) and coupled with the Contractor
    Compliance Index (CCI) information from the IDC which the
    contractor will use to generate the Value Index (VI) adjusting
    business distributed between the three firms on HGMS contract.
    DND requires a contractor to conduct two telephone surveys twice
    a year with federal government employees. Specifically, the
    contractor will conduct the GESS and the CSSS. (Questionnaires
    are attached.)
    The GESS is for moves which occurred in the current survey
    period and the CSSS is for moves which occurred during the
    previous survey period where the respondent indicated an intent
    to file a damage claim.  
    The surveys are directed at federal employees whose moves of
    household goods were paid by the federal government.  The
    surveys cover two periods: 
    ·	September 1 - March 31 (Spring survey); and 
    ·	April 1 - August 31 (Fall survey).  
    The Fall survey has a shorter period but reflects the higher
    number of moves taking place during the summer months.  The new
    HGMS contract came into effect October 1, 2014.  In the year of
    implementation the Spring survey will be for the period from
    October 1, 2014 - March 31, 2015 which is excluded from this
    requirement.  As per the term of the contract, the conduct of 
    the GESS and CSSS surveys will be required from April 1, 2015 to
    September 31, 2017 inclusive during the initial 2.5 year period.
    It is intended to award a Contract for an initial period of 2.5
    years, plus 3-1 year options.
    The Contractor must be able to perform the work in English and
    French.  The Contractor shall conduct the interviews in the
    official language of participants.  Final reports are to be
    submitted in English.
    Delivery Date: Above-mentioned
    The Crown retains the right to negotiate with suppliers on any
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Agreement on Internal Trade (AIT)

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    Contact information

    Contracting organization

    Public Works and Government Services Canada
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Contracting authority
    Mondoux, Glenn
    (613) 991-5791 ( )
    360 Albert St./ 360, rue Albert
    12th Floor / 12ième étage
    Ottawa, Ontario, K1A 0S5

    Buying organization(s)

    Public Works and Government Services Canada
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

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    Summary information

    Notice type
    Request for Proposal
    English, French
    Region(s) of delivery
    National Capital Region (NCR)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - GSIN
    Click the links below to see a list of notices associated with the GSIN codes.

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