Professional Services - TBIPS 2

Trade Agreement: CETA / WTO-AGP / NAFTA / CFTA / FTAs with Peru / Colombia / Panama / Korea
Tendering Procedures: Suppliers on permanent list or able to meet qualification requirements
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

1. This NPP Amendment is issued to extend the Bid Solicitation Closing date to June 13, 2018. 

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Notice of Proposed Procurement (NPP)

Task-Based Informatics Professional Services (TBIPS) Requirement


Solicitation Number:  01B68-180046 /A
Contracting Authority: Hicham Laassouli
Organization name: PWGSC/STAMS
Phone Number:  613-858-9817
E-Mail:   hicham.laassouli@tpsgc-pwgsc.gc.ca

This requirement is for: Agriculture and Agri-Food Canada (AAFC) and Canadian Food Inspection (CFIA)

Only TBIPS SA Holders currently holding a TBIPS SA for Tier 2, in the National Capital Region and the the Atlantic region for Workstream 1 or in the National Capital Region, the Atlantic, Quebec, Ontario and Western regions for Workstream 2 under the EN578-170432 series of SAs are eligible to compete. The TBIPS SA EN578-170432 is incorporated by reference and forms part of this bid solicitation, as though expressly set out in it, subject to any express terms and conditions contained in this bid solicitation.

Description of the requirement:

AAFC and CFIA have a requirement for informatics Professional Services in the following Workstreams and categories of personnel to provide IT Service Desk support through a single point of contact (IT Centre) to both AAFC and CFIA. The consolidated IT Centre offers bilingual services at 1st and 2nd Level Service Desk Support to clients nationally and generates approximately 12,250 tickets per month.

WORKSTREAM 1 - SERVICE DESK SUPPORT
RESOURCE CATEGORY LEVEL OF EXPERTISE ESTIMATED NUMBER OF RESOURCES REQUIRED 
  Ottawa Moncton
Bilingual Service Desk Supervisor (B.10) 3 1 1
Bilingual Senior Service Desk Specialist (B.10) 3 6 2
Bilingual Intermediate Service Desk Specialist (B.10) 2 5 4
Bilingual Junior Service Desk Specialist (B.10) 1 4 3
Bilingual Junior Service Desk Associate (B.10) 1 1 1
Bilingual Intermediate Operational Support Specialist (P.6) 2 4 1
Bilingual Junior Operational Support Specialist (P.6) 1 1 1

WORKSTREAM 2 - DESKSIDE SUPPORT
RESOURCE CATEGORY LEVEL OF EXPERTISE ESTIMATED NUMBER OF RESOURCES REQUIRED 
  Ottawa Moncton Guelph St. John’s Saint-Hyacinthe Montreal Belleville Downsview Winnipeg Edmonton
Bilingual Intermediate Operational Support Specialist (P.6) 2 1 1 1 1 1 1 1 1 1 1
Bilingual Junior Operational Support Specialist (P.6) 1 1 1 1 1 1 1 1 1 1 1
Bilingual Senior Desk-side Support Technician (B.10) 3 1 1 1 1 1 1 1 1 1 1
Bilingual Intermediate Desk-side Support Technician (B.10) 2 7 1 1 1 2 1 1 1 1 1
Bilingual Junior Desk-side Support Technician (B.10) 1 8 1 1 1 1 1 1 1 1 1
Unilingual Senior Desk-side Support Technician (B.10) 3 1 1 1 1 1 1 1 1 1 1
Unilingual Intermediate Desk-side Support Technician (B.10) 2 1 1 2 1 1 1 1 1 1 1
Unilingual Junior Desk-side Support Technician (B.10) 1 1 1 1 1 1 1 1 1 1 1
Unilingual Junior Deployment Support Technician (B.10) 1 1 1 1 1 1 1 1 1 1 1

The Contractor will provide the services on an “as and when requested” basis. All requirements will be authorized through Task Authorizations issued in accordance with the Contract.


Anticipated Start Date:

July 20, 2018

Security Requirement:

SRCL: Common PS SRCL #19

Number and proposed period of contract(s):

It is intended to result in the award of up to two contracts in each of the two Workstreams, with each contract purchasing Work from only one Workstream. Each contract will be for 24 months plus two one-year irrevocable options allowing Canada to extend the term of the contract.  

Incumbents:

Vendor name: IBM Canada Ltd
Contract Value: $ 13,423,195.43


Inquiries:

Inquiries regarding this RFP requirement must be submitted to the PWGSC Procurement Authority above.  

IMPORTANT NOTICE TO BIDDERS:

1. This solicitation document is available in PDF format only. 

2. Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed on an annual basis.  If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca

3. This bid solicitation allows bidders to use the epost Connect service provided by Canada Post Corporation for bid submission.


Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.