Advance Contract Award Notice (ACAN) Arena Simulation Software

Solicitation number BPM018892/22836

Publication date

Closing date and time 2023/06/09 14:00 EDT

    1. What is an ACAN: An ACAN is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meets the requirements set out in the ACAN, on or before the closing date stated for in the ACAN, the contracting officer may then proceed with the award of a contract.

    2. In connection with budget 2020-2021 and 2022-2023, the IRCC Client Support Center (CSC)
    launched a modernization project requiring a change to its critical operational strategies in
    order to respond to the significant increases in volumes; over 90% in 3 years all the while
    mandated to increase its accessibility rate from 25% to 50%-60%. In 2021-2022, the need to
    use a process simulator to understand the risks and impacts of these changes downstream
    were identified. The historical increase in the volume of calls and emails generated during the
    pandemic, combined with the significant loss of capacity of the CSC, contributed to the
    urgency of needing access to simulation tools promptly. As the use of a simulator requires
    access to a large volume of operational data, the CSC first leased the ARENA process
    simulator licenses (via the company SimWell) for one year in order to complete a pilot which
    aimed to confirm that the CSC had access to the data necessary to build models with such a

    3. Submission of statements of capabilities:

    Statement of capabilities must be submitted through the P2P portal by the date and time indicated.

    Bidders must register in the SSC P2P portal in order to:

    i.  view and access solicitations from SSC;
    ii.  submit a response to a solicitation;
    iii. receive updates and amendments regarding solicitations;
    iv. be awarded contracts and receive contract amendments; and
    v.  submit invoices and receive payment status updates.

    To register, please go to   and click “Register Now”.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Canadian Free Trade Agreement (CFTA)

    Partner with another business

    Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Shared Services Canada
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Contracting authority
    180 Kent Ottawa
    K1J 4A8

    Buying organization(s)

    Shared Services Canada
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Advance Contract Award Notice
    English, French
    Region(s) of delivery
    Quebec (except NCR)
    Region of opportunity
    Procurement method
    Competitive – Open Bidding

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the “Contact information” tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


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