Advance Contract Award Notice (ACAN) Arena Simulation Software

1. What is an ACAN: An ACAN is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meets the requirements set out in the ACAN, on or before the closing date stated for in the ACAN, the contracting officer may then proceed with the award of a contract.

2. In connection with budget 2020-2021 and 2022-2023, the IRCC Client Support Center (CSC)
launched a modernization project requiring a change to its critical operational strategies in
order to respond to the significant increases in volumes; over 90% in 3 years all the while
mandated to increase its accessibility rate from 25% to 50%-60%. In 2021-2022, the need to
use a process simulator to understand the risks and impacts of these changes downstream
were identified. The historical increase in the volume of calls and emails generated during the
pandemic, combined with the significant loss of capacity of the CSC, contributed to the
urgency of needing access to simulation tools promptly. As the use of a simulator requires
access to a large volume of operational data, the CSC first leased the ARENA process
simulator licenses (via the company SimWell) for one year in order to complete a pilot which
aimed to confirm that the CSC had access to the data necessary to build models with such a
simulator.

3. Submission of statements of capabilities:

Statement of capabilities must be submitted through the P2P portal by the date and time indicated.

Bidders must register in the SSC P2P portal in order to:

i.  view and access solicitations from SSC;
ii.  submit a response to a solicitation;
iii. receive updates and amendments regarding solicitations;
iv. be awarded contracts and receive contract amendments; and
v.  submit invoices and receive payment status updates.

To register, please go to https://sscp2pspc.ssc-spc.gc.ca   and click “Register Now”.

• SSC Advance Contract Award Notice (ACAN) Arena Simulation Software- Amendment 000