Salesforce System Expansion and System Support Services

Address:
York University
Strategic Procurement Services
4700 Keele Street
Toronto, Ontario
Canada, M3J 1P3
 
Description:
Osgoode Professional Development invites Proposals from qualified Proponents to enhance and expand the capabilities and functionality of the current Salesforce system to support course selection, course scheduling, administration and enrollment, and to provide ongoing system support.

York will only consider Proposal submissions received from Proponents who have registered with MERX (www.MERX.com) for this competitive bid.  Proposal submissions from Proponents who have not registered and obtained this Bid Document directly from MERX will be disqualified.

Tendering Website:
Proponents will find the complete RFP Documents at: https://www.merx.com/.
 
Pricing and Payment Terms are available on the MERX website, respectively.
 
Procurement Method:
Open tender whereby all interested Proponents may submit a Proposal.
 
Estimated Quantities:
Available within the RFP Documents.
 
Submission Details:
Proponents shall submit their Proposal response at: https://yorku.bonfirehub.ca.
 
Submission Deadline:
December 19, 2023 at 3:00:00pm EST.
 
Public Opening:
Not Applicable.

Conditions for Participation:
Available within the tender document.

Mandatory Submission Requirements:

1. Qualifications and Experience
2. References/Past Experience
3. Methodology and Deliverables
4. Timetable and Work Plan
5. Financial Considerations
6. Acknowledgement

Complete submission requirements are provided within the RFP documents.
 
Scored Submission Requirements:  

1. Mandatory Requirements
2. Experience with the Scope of Work
3. Qualifications of Proposed Personnel
4. Similar Projects and References
5. Methodology
6. Deliverables
7. Security, Confidentiality and Accessibility
8. Timetable and Work Plan
9. Financial Evaluation
10. Optional Short-Listed Proponent Demonstration/Presentation

Complete submission requirements are provided within the RFP documents.
 
This procurement is covered by Chapter 5 of the Canadian Free Trade Agreement.
 
Delivery Date:
Tentatively, system expansion project is expected to start March 1, 2024 with completion expected in early summer 2025. Ongoing system support services to be provided on as-needed basis throughout the term of the Agreement.

Duration of Agreement:
The initial term of the Agreement shall be thirty-six (36) months, with four (4) optional twelve (12) month extensions; for a potential Term of eighty-four (84) months.
 
Additional Options:
Available within the tender document.
 
Negotiation:
York reserves the right in its sole discretion to negotiate modifications to any Proposal received without becoming obligated to offer to negotiate with any other Proponent(s).

Supplier Prequalification (if applicable):
Not Applicable.

 Responses must be submitted in English.


Proponents should note that information contained within this notice is subject to change.  Proponents are encouraged to download the tender document which contain the most current information.
 
If there is a conflict between the RFP documents and this RFP Notice, the RFP documents will take precedence.

Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.