Request for Proposal – Client Experience Platform in support of the Digital Platform Modernization Phase 3
Solicitation number WS3833985677
Publication date
Closing date and time 2023/03/28 14:00 EDT
Last amendment date
Description
AMENDMENT TO RESPONSE DEADLINE CLOSING TIME: Please disregard the Ariba Discovery posting response deadline closing time. All required supporting documentation and bid submission must be submitted by March 28, 2023 at 2:00p.m. EDT. All bids submitted after 2:00p.m. EDT will result in the bid being declared non-responsive. ATTENTION: The Request For Proposal closing date has been extended to March 28 2023, at 2:00PM EDT. Further time extension request will not be granted. All enquiries must be submitted in writing to the Contracting Authority via e-mail to TPSGC.PAProjetMPN-APDPMProject.PWGSC@tpsgc-pwgsc.gc.ca, by no later than March 17, 2023 at 2:00PM EDT. Enquiries received after that date will not be answered. We ask Industry to limit their questions to only the amendments/changes that were issued during the week of March 13, 2023.
This Request for Proposal is being issued by Public Works and Government Services Canada (PWGSC), on behalf of Immigration, Refugees and Citizenship Canada (IRCC), for a Client Experience Platform (CXP) in support of the Digital Platform Modernization (DPM) Programme.
PWGSC is seeking to award two separate contracts; one contract to a Software-as-a-Service (SaaS) Publisher who will provide access to the Software-as-a-Service, cloud infrastructure, service operations, licensing, support and maintenance, and a separate task-based professional services contract to a System Integrator (SI) to configure and implement the CXP into production. Both Contractors must work in partnership to design, develop and implement the CXP.
Contract duration
The estimated contract period will be 240 month(s), with a proposed start date of 2023/04/14.
Trade agreements
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Canadian Free Trade Agreement (CFTA)
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Canada-Chile Free Trade Agreement (CCFTA)
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Canada-Colombia Free Trade Agreement
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
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World Trade Organization Agreement on Government Procurement (WTO GPA)
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Canada-Honduras Free Trade Agreement
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Canada-Korea Free Trade Agreement (CKFTA)
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Canada-Panama Free Trade Agreement
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Canada-Peru Free Trade Agreement (CPFTA)
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Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
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Canada-Ukraine Free Trade Agreement (CUFTA)
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
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None
Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.
Contact information
Contracting organization
- Organization
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Department of Public Works and Government Services (PSPC)
- Address
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11 Laurier St, Phase III, Place du PortageGatineau, Quebec, K1A 0S5Canada
- Contracting authority
- Hall, Stephanie (SPAC/PSPC)
- Email
- stephanie.hall@tpsgc-pwgsc.gc.ca
Buying organization(s)
- Organization
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Department of Citizenship & Immigration (IRCC)
- Address
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235 Queen StreetOttawa, Ontario, K1A0H5Canada