Facilitation services for the delivery of multiple virtual trainings to ESDC Call Centre employees.

Status Expired

Contract number 4500015262

Contract value :

CAD 735,623.88

Solicitation number 100028281

Publication date

Contract award date

Last amendment date

Description
This contract was awarded to:
SoftSim Technologies Inc.

This bid solicitation is being issued to satisfy the requirement of Employment and Social Development Canada for Task and Solutions Professional Services (TSPS) under the TSPS Supply Arrangement (SA) method of supply. This procurement is conditionally set aside under the federal government Procurement Strategy for Indigenous Business.

The object of the Work is to obtain the professional services of training facilitators for the delivery of the following virtual trainings:
• Improving Clarity in Communications
• Harnessing Emotional Intelligence.
• Dealing with Crisis in a Call Centre Environment.
• Enhancing Confidence in Communications
• Building Resilience
• Developing Strong Connections
• Nurturing Well-Being in Call Centres

Business address

507-1910 Rue des Bassins

Griffintown, Montreal, QC, H3J 1S5
Canada
Notice type
Request for Proposal
Procurement method
Competitive – Selective Tendering
Language(s)
English
Selection criteria
Highest Combined Rating of Technical Merit and Price
Region(s) of delivery
Canada

View the full contract history for SoftSim Technologies Inc..

Contract duration

The contract will be for a period of 12 month(s), from 2025/03/20 to 2026/03/31.

Commodity - UNSPSC

  • 80111504 - Labor training or development

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Employment and Social Development Canada (ESDC)
Address

140 Promenade du Portage

Gatineau, QC, K1A 0J9
Canada
Contracting authority
Michelle Pauzé
Phone
(000) 000-0000
Email
NC-Solicitations-GD@hrsdc-rhdcc.gc.ca