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Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees.

Status Awarded

Contract number 4500017300

Contract value :

CAD 486,486.81

Solicitation number 100031848

Publication date

Contract award date

Description
This contract was awarded to:
SoftSim Technologies Inc.

ESDC requires the professional services of the Contractor’s training facilitators to support the development of employees’ skills working in a call centre, section 60.02 of the Program and Administrative Services (PA) Collective Agreement states that all call centre employees shall be provided the opportunity to participate in at least one (1) day of facilitated training on crisis intervention. In addition, all call centre employees shall be provided the opportunity to participate in a minimum of two (2) days training annually on matters related to working in a call centre, such as training to reinforce coping skills.

Business address

507-1910 rue des Bassins

Montréal, Québec, H3J 1S5
Canada
Notice type
Request for Proposal
Procurement method
Competitive – Selective Tendering
Language(s)
English
Selection criteria
Lowest Price
Region(s) of delivery
National Capital Region (NCR)

View the full contract history for SoftSim Technologies Inc..

Contract duration

The contract will be for a period of 10 month(s), from 2026/05/04 to 2027/03/31.

Commodity - UNSPSC

  • 80111504 - Labor training or development

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Department of Employment and Social Development (ESDC)
Address

140 Promenade du Portage

Gatineau, QC, K1A 0J9
Canada
Contracting authority
Michelle Pauzé
Phone
(000) 000-0000
Email
NC-Solicitations-GD@hrsdc-rhdcc.gc.ca
Date modified: