TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) - SYSTEM ADMINISTRATORS - LEVEL 2 FOR THE DEPARTMENT OF FOREIGN AFFAIRS, TRADE AND DEVELOPMENT

Status Expired

Contract number 7449707

Solicitation number 23-232597

Publication date

Contract award date

Last amendment date

Contract value

CAD 2,082,798.00

    Description

    This contract was awarded to:

    Michael Wager Consulting Inc.

    As part of the Department of Foreign Affairs, Trade and Development (DFATD), the Information and Management Bureau (SID) provides overall Information Management and Information Technology (IM/IT) planning, day-to-day operations, and support services to DFATD clients, both domestically and internationally. SIS supports employees in over 170 missions (Embassies, High Commissions, Trade Offices, Consulates, etc.), in over 100 countries around the globe.
    Within the National Capital Region (NCR), the National IT Support Team (SISN) provides IT Support to clients that include, DFATD employees, DFATD students/contractors, other Government Departments employees, using the DFATD’s computer network.
    The requirement is for client-focused resources who can provide IM/IT support over the telephone, in tickets (Service Requests and Incidents), by email, in person, and using Microsoft Teams. They will support DFATD’s clients, including DFATD employees, contractors and our partners and co-locators with network accounts, working from home or from a DFATD location in Canada.
    DFATD will be awarding up to three (3) contracts for a total of 22 resources combined. Upon contract award, all twenty-two (22) resources will be required within two (2) weeks of contract award.

    Business address

    173 Dalhousie Street

    Ottawa, Ontario , K1N 7C7
    Canada
    Notice type
    RFP against Supply Arrangement
    Procurement method
    Competitive – Selective Tendering
    Language(s)
    English
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Region(s) of delivery
    Canada

    Contract duration

    The contract will be for a period of 12 month(s), from 2023/04/24 to 2024/04/24.

    Commodity - UNSPSC

    • 81160000 - Information Technology Service Delivery

    Trade agreements

    • North American Free Trade Agreement (NAFTA)
    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None
    Contact information

    Contracting organization

    Organization
    Department of Foreign Affairs, Trade and Development
    Address

    200 Promenade du Portage

    Gatineau, QC, J8X 4H4
    Canada
    Contracting authority
    Deeptee Seebun
    Phone
    (613) 791-7571
    Email
    Deeptee.Seebun@international.gc.ca
    Address

    200 Promenade du Portage

    Gatineau, QC, J8X 4H4
    Canada
    Date modified: