User Experience (UX) Services

NOTICE OF PROPOSED PROCUREMENT (NPP)
For
TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS)
GSIN: D302 C Designing and Programming Web Sites
Reference Number: N/A Solicitation Number: HC 1000249382
Organization Name: HEALTH CANADA AND PUBLIC HEALTH AGENCY OF CANADA
Solicitation Date: 2023-05-16 Closing Date: 2023-06-01 14:00 Eastern Daylight Time EDT

Anticipated Start Date: 2023-06-01
Estimated Delivery Date: 2027-05-31 Estimate Level of Effort: 30 days for 2 resources for the initial period & repeat same level of effort for Option Period #1, #2 & #3
Contract Duration:
The Outline Agreement period will be for a one (1) year from the date of contract award with three (3) optional 1-year periods.
Solicitation Method: Competitive Applicable Trade Agreements: WTO-AGP, CCFTA, CPFTA, CColFTA, CPanFTA, CETA, CKFTA, CFTA
Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1
Requirement Details eastern daylight time
Tendering Procedure: Selective Tendering
This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following categories and one (1) resource per category:
B.7 Business Transformation Architect – Junior
B.7 Business Transformation Architect – Senior
The following SA Holders have been invited to submit a proposal:
1. A Hundred Answers Inc.
2. Accenture Inc.
3. ACF Associates Inc.
4. CGI Information Systems and Management Consultants Inc.
5. Contract Community Inc.
6. CSI Consulting Inc.
7. Deloitte Inc.
8. MAKWA Resourcing Inc.
9. MaxSys Staffing & Consulting Inc.
10. OLAV CONSULTING CORP., MOSHWA ABORIGINAL INFORMATION TECHNOLOGY CORPORATION, IN JOINT VENTURE
11.Protak Consulting Group Inc.
12. Raymond Chabot Grant Thornton Consulting Inc.
13. S.I. Systems
14. Spaghetti Logic Inc.
15. Systemscope Inc.
16. TELUS Communications Inc.
17.. The AIM Group Inc.
18. The KTL Group Inc.
19. The Right Door Consulting & Solutions Incorporated
20. Vurtur Communications Group

Description of Work:
TITLE: User Experience (UX) Services
The Communications and Public Affairs Branch (CPAB) at Health Canada (HC) is seeking to measure the effectiveness and efficiency with which Health Canada and the Public Health Agency of Canada (PHAC) are delivering online health-related information and services to Canadians.
The performance of web content goes beyond analytics (quantitative research) and must be validated with real users through qualitative research methods as well. This can be achieved through User Experience (UX) research. Although some web content has been tested over the past years through the migration to Canada.ca, it is the best practice that user research be conducted on an ongoing basis to ensure web products meets the needs of its users. Under Appendix F: User-Centred Design, of the Standard on Web Usability, institutions are required to use research methods to validate that users can effectively and efficiently find, understand and use the information and services provided through websites.
Therefore, HC requires a contractor to provide UX services for selected Canada.ca health-related web content, to provide an analysis on how selected web content is performing and make recommendations to improve performance.
Information
Task Authorizations (TA) will be issued against one (1) Service Outline Agreement to provide support to the Department’s Communications and Public Affairs Branch.
Security Requirement: Common PS SRCL #09 applies
Minimum Corporate Security Required: None
Minimum Resource Security Required: Enhanced Reliability
RFP Authority
Name: Christopher Sparks
Phone Number: 613-296-1178
Email Address: Christopher.sparks@hc-sc.gc.ca
Inquiries
Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐NCRIMOS@pwgsc.gc.ca