Facilitation services for the delivery of the virtual training “Dealing with Crisis in a Call Centre Environment” to ESDC Call Centre employees.

Status Expired

Contract number 4500011966

Solicitation number 100023718

Publication date

Contract award date

Last amendment date

Contract value

CAD 94,601.43
Description

This contract was awarded to:

Customer Service Professionals Network Inc.

ESDC requires the professional services to provide facilitation services for the delivery of the virtual training: Dealing with Crisis in a Call Centre Environment. This virtual training will need to be delivered an estimated minimum of 40 times up to a maximum of 50 times. The current number of learners is approximately 1,600 employees. The minimum of planned English session is estimated to be 34, and the minimum of planned French session is 10. The difference between the minimum number of 40 and the maximum number of 50 is to cover situations of unplanned learner absence.

Business address

20 bay St. 11th floor

Toronto, ON, M5J 2N8
Canada
Notice type
RFP against Supply Arrangement
Procurement method
Competitive – Selective Tendering
Language(s)
English
Selection criteria
Highest Combined Rating of Technical Merit and Price
Region(s) of delivery
National Capital Region (NCR)

View the full contract history for Customer Service Professionals Network Inc..

Contract duration

The contract will be for a period of 7 month(s), from 2023/08/08 to 2024/03/31.

Commodity - UNSPSC

  • 80111504 - Labor training or development

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Employment and Social Development Canada
Address

140 Promenade du Portage

Gatineau, QC, J8X 4B6
Canada
Contracting authority
Michelle Pauzé
Phone
(819) 431-1762
Email
NC-Solicitations-GD@hrsdc-rhdcc.gc.ca
Date modified: