Facilitation services for the delivery of the virtual training “Dealing with Crisis in a Call Centre Environment” to ESDC Call Centre employees.

Solicitation number 100023718

Publication date

Closing date and time 2023/07/12 14:00 EDT

Last amendment date

Description

ESDC requires the professional services to provide facilitation services for the delivery of the virtual training: Dealing with Crisis in a Call Centre Environment. This virtual training will need to be delivered an estimated minimum of 40 times up to a maximum of 50 times. The current number of learners is approximately 1,600 employees. The minimum of planned English session is estimated to be 34, and the minimum of planned French session is 10. The difference between the minimum number of 40 and the maximum number of 50 is to cover situations of unplanned learner absence.

Contract duration

The estimated contract period will be 7 month(s), with a proposed start date of 2023/09/01.

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Employment and Social Development Canada
Address

140 Promenade du Portage

Gatineau, QC, J8X 4B6
Canada
Contracting authority
Michelle Pauzé
Phone
(819) 431-1762
Email
NC-Solicitations-GD@hrsdc-rhdcc.gc.ca
Bidding details

Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

Tender documents
Document title Amendment no. Language Unique downloads Date added
100023718-APM.pdf 001
French
 10
100023718-NPP.pdf 001
English
 13

Access the Getting started page for details on how to bid, and more.

Summary information

Notice type
RFP against Supply Arrangement
Language(s)
English
Region(s) of delivery
National Capital Region (NCR)
Region of opportunity
Canada
Contract duration
7 month(s)
Procurement method
Competitive – Selective Tendering
Selection criteria
Highest Combined Rating of Technical Merit and Price
Commodity - UNSPSC
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