Specialized call centre to handle incidents involving dead or distressed marine mammals

Status Awarded

Contract number F5211-160255

Solicitation number F5211-160255

Publication date

Contract award date

Contract value

CAD 1.00
Description

This contract was awarded to:

Groupe de recherche et d’éducation sur les mammifères marins (GREMM)

REQUEST FOR PROPOSAL

Solicitation # : F5211-160255

Closing Date : October 13, 2016

Closing Time : 2:00 PM (Atlantic Daylight Time)

This requirement is for the Department of Fisheries and Oceans (DFO).

Title: Specialized call centre to handle incidents involving dead or distressed marine mammals

PURPOSE

Provide specialized services and expertise as required for the implementation and management of an integrated system for processing incoming calls in French to report incidents involving marine mammals according to the requirements of Fisheries and Oceans Canada (DFO) – Quebec Region. 

BACKGROUND

Every year, incidents occur involving marine mammals: accidental entanglement, live cetacean strandings, animals found outside their normal range, orphaned or sick animals, animal carcasses, etc. Responding to such incidents is complex, involves several stakeholders, requires effective coordination, sparks public interest, provides a unique opportunity to gather scientific data, and affects several species at risk.

The need to come to the aid of marine mammals in distress for ecological, scientific and humanitarian reasons is well known, and DFO must reassure the public that their concerns about marine mammals are taken into consideration.

With those concerns and its conservation mandate in mind, DFO must award a service contract for the implementation and management of a specialized system for processing calls. With such a system, the public will have a way to immediately contact specialists regarding incidents involving dead or distressed marine mammals, and a quick and appropriate response can be launched.

PERIOD OF CONTRACT

The Contract period is from November 1, 2016, to October 31, 2017.

The Contractor grants to Canada the irrevocable option to extend the term of the resulting Contract by up to two (2) additional one (1) year period(s) under the same conditions.

SECURITY

There is no security requirement associated with this bid solicitation

SELECTION METHOD

Basis of Selection - Highest Combined Rating (50%) of Technical Merit and Price (50%)

Enquiries regarding this requirement are to be submitted in writing to the following:

Nancy Paquette

A/Senior Contracting Officer

Materiel and Procurement Services

Fisheries and Oceans Canada

301 Bishop Drive

Fredericton (NB) E3C 2M6

Email : DFOtenders-soumissionsMPO@dfo-mpo.gc.ca

Procurement method
Competitive – Open Bidding
Language(s)
English
,
French

View the full contract history for Groupe de recherche et d’éducation sur les mammifères marins (GREMM).

Contract duration

Refer to the description above for full details.

Commodity - GSIN

  • T000K - Telephone Services / Contact Centre Services
Contact information

Contracting organization

Organization
Fisheries and Oceans Canada
Address
200 Kent St, Station 13E228
Ottawa, Ontario, K1A 0E6
Canada
Contracting authority
Paquette, Nancy
Phone
506-452-3494
Address
301 Bishop Drive
Fredericton, NB, E3C 2M6
CA

Buying organization(s)

Organization
Fisheries and Oceans Canada
Address
200 Kent St, Station 13E228
Ottawa, Ontario, K1A 0E6
Canada
Date modified: