Specialized call centre to handle incidents involving dead or distressed marine mammals
Status Awarded
Contract number F5211-160255
Solicitation number F5211-160255
Publication date
Contract award date
Contract value
CAD 1.00
Description
This contract was awarded to:
Groupe de recherche et d’éducation sur les mammifères marins (GREMM)
REQUEST FOR PROPOSAL
Solicitation # : F5211-160255
Closing Date : October 13, 2016
Closing Time : 2:00 PM (Atlantic Daylight Time)
This requirement is for the Department of Fisheries and Oceans (DFO).
Title: Specialized call centre to handle incidents involving dead or distressed marine mammals
PURPOSE
Provide specialized services and expertise as required for the implementation and management of an integrated system for processing incoming calls in French to report incidents involving marine mammals according to the requirements of Fisheries and Oceans Canada (DFO) – Quebec Region.
BACKGROUND
Every year, incidents occur involving marine mammals: accidental entanglement, live cetacean strandings, animals found outside their normal range, orphaned or sick animals, animal carcasses, etc. Responding to such incidents is complex, involves several stakeholders, requires effective coordination, sparks public interest, provides a unique opportunity to gather scientific data, and affects several species at risk.
The need to come to the aid of marine mammals in distress for ecological, scientific and humanitarian reasons is well known, and DFO must reassure the public that their concerns about marine mammals are taken into consideration.
With those concerns and its conservation mandate in mind, DFO must award a service contract for the implementation and management of a specialized system for processing calls. With such a system, the public will have a way to immediately contact specialists regarding incidents involving dead or distressed marine mammals, and a quick and appropriate response can be launched.
PERIOD OF CONTRACT
The Contract period is from November 1, 2016, to October 31, 2017.
The Contractor grants to Canada the irrevocable option to extend the term of the resulting Contract by up to two (2) additional one (1) year period(s) under the same conditions.
SECURITY
There is no security requirement associated with this bid solicitation
SELECTION METHOD
Basis of Selection - Highest Combined Rating (50%) of Technical Merit and Price (50%)
Enquiries regarding this requirement are to be submitted in writing to the following:
Nancy Paquette
A/Senior Contracting Officer
Materiel and Procurement Services
Fisheries and Oceans Canada
301 Bishop Drive
Fredericton (NB) E3C 2M6
- Procurement method
- Competitive – Open Bidding
- Language(s)
-
English,French
Contract duration
Refer to the description above for full details.
Commodity - GSIN
- T000K - Telephone Services / Contact Centre Services
Contact information
Contracting organization
- Organization
-
Fisheries and Oceans Canada
- Address
-
200 Kent St, Station 13E228Ottawa, Ontario, K1A 0E6Canada
- Contracting authority
- Paquette, Nancy
- Phone
- 506-452-3494
- Address
-
301 Bishop DriveFredericton, NB, E3C 2M6CA
Buying organization(s)
- Organization
-
Fisheries and Oceans Canada
- Address
-
200 Kent St, Station 13E228Ottawa, Ontario, K1A 0E6Canada
Related notices
Tender notices (1) This award notice has 1 related tender notices. Click to collapse
Title
|
Solicitation Number
|
Publication date
|
Closing date
|
|---|---|---|---|
| Specialized call centre to handle incidents involving dead or distressed marine mammals | F5211-160255 | 2016/09/28 | 2016/10/13 |
