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Specialized call centre to handle incidents involving dead or distressed marine mammals

Solicitation number F5211-160255

Publication date

Closing date and time 2016/10/13 13:00 EDT

Last amendment date


    Description

    REQUEST FOR PROPOSAL

    Solicitation # : F5211-160255

    Closing Date : October 13, 2016

    Closing Time : 2:00 PM (Atlantic Daylight Time)

    This requirement is for the Department of Fisheries and Oceans (DFO).

    Title: Specialized call centre to handle incidents involving dead or distressed marine mammals

    PURPOSE

    Provide specialized services and expertise as required for the implementation and management of an integrated system for processing incoming calls in French to report incidents involving marine mammals according to the requirements of Fisheries and Oceans Canada (DFO) – Quebec Region. 

    BACKGROUND

    Every year, incidents occur involving marine mammals: accidental entanglement, live cetacean strandings, animals found outside their normal range, orphaned or sick animals, animal carcasses, etc. Responding to such incidents is complex, involves several stakeholders, requires effective coordination, sparks public interest, provides a unique opportunity to gather scientific data, and affects several species at risk.

    The need to come to the aid of marine mammals in distress for ecological, scientific and humanitarian reasons is well known, and DFO must reassure the public that their concerns about marine mammals are taken into consideration.

    With those concerns and its conservation mandate in mind, DFO must award a service contract for the implementation and management of a specialized system for processing calls. With such a system, the public will have a way to immediately contact specialists regarding incidents involving dead or distressed marine mammals, and a quick and appropriate response can be launched.

    PERIOD OF CONTRACT

    The Contract period is from November 1, 2016, to October 31, 2017.

    The Contractor grants to Canada the irrevocable option to extend the term of the resulting Contract by up to two (2) additional one (1) year period(s) under the same conditions.

    SECURITY

    There is no security requirement associated with this bid solicitation

    SELECTION METHOD

    Basis of Selection - Highest Combined Rating (50%) of Technical Merit and Price (50%)

    Enquiries regarding this requirement are to be submitted in writing to the following:

    Nancy Paquette

    A/Senior Contracting Officer

    Materiel and Procurement Services

    Fisheries and Oceans Canada

    301 Bishop Drive

    Fredericton (NB) E3C 2M6

    Email : DFOtenders-soumissionsMPO@dfo-mpo.gc.ca

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • North American Free Trade Agreement (NAFTA)

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    Contact information

    Contracting organization

    Organization
    Fisheries and Oceans Canada
    Address
    200 Kent St, Station 13E228
    Ottawa, Ontario, K1A 0E6
    Canada
    Contracting authority
    Paquette, Nancy
    Phone
    506-452-3494
    Address
    301 Bishop Drive
    Fredericton, NB, E3C 2M6
    CA

    Buying organization(s)

    Organization
    Fisheries and Oceans Canada
    Address
    200 Kent St, Station 13E228
    Ottawa, Ontario, K1A 0E6
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    000
    English
    38
    000
    French
    10

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

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    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    Quebec (except NCR)
    Region of opportunity
    Canada
    Procurement method
    Competitive – Open Bidding

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