Technical Team for Case Management System

Notice of Proposed Procurement (NPP)

Technical Team for Case Management System

Task-Based Informatics Professional Services (TBIPS)

The information contained in this notice is a brief description of the requirement and is for information purposes only. Bidders must refer to the complete Request for Proposal (RFP) document for a full description of the requirement and the full bid instructions.

1. Elections Canada File No: ECGZ-RFP-17-0059-A
2. Applicability of Trade Agreements: Yes
3. Tendering Procedure: Limited Tendering
4. Tendering Procedure: Attachment: No
5. Competitive Procurement Strategy: Highest Combined Rating Technical & Merit
6. Comprehensive Land Claim Agreement: No
7. Supply Arrangement Number: EN578-170432

This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under the following work streams:

WORKSTREAM: Stream 1 Application Services –A.2 ERP Functional Analyst, A.6 Programmer/Software Developer, A.11 Tester; Stream 4 Business Services – B.1 Business Analyst, B.14 Technical Writer.

The following security requirements apply to this requirement and must be met by SA holders to be invited to submit a proposal:

Resource Security Clearance: Reliability Status

Organizational Security Clearance: Reliability Status

 The following SA Holders have been invited to submit a proposal:

1. 4165047 Canada Inc. (D4iS Solutions)
2. A. Net Solutions Inc.
3. ADGA Group Consultants Inc.
4. Adirondack Information Management Inc., Amita Corporation, Artemp Personnel Services Inc., The AIM Group Inc.,in JOINT VENTURE
5. Computer Sciences Canada Inc.
6. Coradix technology Consulting Ltd.
7. Donna Cona Inc.
8. Emerion
9. Equasion
10. Excel Human Resources Inc.
11. IBM Canada Ltd.
12. IT/Net - Ottawa Inc.
13. Modis Canada Inc
14. Newfound Recruiting Corporation
15. Nortak Software Ltd.
16. Northern Micro Inc.
17. PrecisionIT Inc,IDS Systems Consultants Inc., PrecisionERP Incorporated, in JOINT VENTURE
18. Procom Consultants Group Ltd.
19. Shore Consulting Group Inc.
20. Sierra Systems
21. Spectra FX Inc.
22. Veritaaq Technology House Inc.

Background

The Chief Electoral Officer of Canada (“CEOC”), an agent of Parliament, exercises general direction and supervision over the conduct of elections and referendums at the federal level. The CEOC heads the Office of the Chief Electoral Officer, commonly known as Elections Canada.

EC requires the provision of Informatics Professional Services for a technical team consisting of six resources to assist the Elections Canada Contact Centres (EC3) or other project teams in the implementation of a case management system.

Requirement

Part of Election’s Canada Contact Centre project mandate is to introduce a case management system (CMS) for use within Elections Canada Headquarters (ECHQ) and provide external access to field office workers and to at least one third-party contact centre. As per Treasury Board guidelines, the Shared Case Management System (SCMS) application is a likely candidate for use and through the Memorandum of Understanding (MOU) process Public Services and Procurement Canada (PSPC) has initiated the procurement of licenses. The intent is that the initial hosting of the solution will leverage the services of Shared Services Canada. Some characteristics of the new application are:

• The SCMS application operates on the MS Dynamics Client Relationship Management (CRM) platform;
• A telephony solution will integrate with the CMS;
• A public-facing web form will integrate with the CMS; and
• Other internal and/or external applications, systems or functionality will integrate with the CMS.

Period of the Contract

The Contract period will be from the Effective Date of the Contract until March 31, 2018 (the “Initial Term”). The Contractor will grant to Elections Canada irrevocable options to extend the period of the Contract by one additional period of one year under the same terms and conditions.

International Trade Agreements

This procurement process is subject to the: World Trade Organization Agreement on Government Procurement (WTO-AGP), the North American Free Trade Agreement (NAFTA), the Canada-Chile Free Trade Agreement, the Canada-Colombia Free Trade Agreement, the Canada-Panama Free Trade Agreement, the Canada-Peru Free Trade Agreement, and the Canada Free Trade Agreement (CFTA).

Submission of Bids

It is requested that bids be addressed to the attention of the Contracting Authority and delivered to the Proposal Receiving Unit. Bids must be delivered to the following address, sealed, on or before August 29, 2017 at 2:00 p.m. (Gatineau, Quebec time).

Mailing Address:

Elections Canada

30 Victoria Street -1st Floor (Business Centre)

Gatineau, QC

K1A 0M6

Attn: Galina Zhukov, Senior Advisor, Procurement and Contracting Services

Elections Canada File No: ECGZ-RFP-17-0059-A

For sending packages by courier or for dropping off, please note that the Business Centre hours are Monday to Friday from 8:00 a.m. to 4:00 p.m. (Gatineau, Quebec time).

Bids sent via electronic mail or facsimile will not be accepted.

All enquiries and other communication with Elections Canada officials are to be directed ONLY to the Contracting Authority. The Contracting Authority will be the bidder’s primary contact. All requests for information must be directed to this contact. Bidders who contact anyone other than the Contracting Authority may be disqualified. All enquiries must be submitted in writing to Proposition-Proposal@elections.ca no later than the deadline indicated in the RFP. Enquiries received after that time may not be answered.

Interested parties wishing to obtain the solicitation documents for this RFP must do so through https://buyandsell.gc.ca/procurement-data/tenders. The documents downloaded through this site take precedence over any copies that may also be made available.

Documents may be submitted in either official language of Canada.

Elections Canada retains the right to negotiate with suppliers on any procurement.

Further information about Elections Canada may be obtained at www.elections.ca.

Debriefings

Once the successful bidder has been announced, bidders may request a debriefing on the results of the RFP process. Bidders should make the request to the Contracting Authority as per the terms of the RFP. The debriefing may be in writing, by telephone or in person.

NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed on an annual basis. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.NCRIMOS@tpsgc-pwgsc.gc.ca.