Four (4) Level 2 Help Desk Specialists

This Request for Proposal closed on December 5, 2018.

Requirement Details

Tendering Procedure: Selective Tendering

This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following category(ies):

Four (4) Level 2 Help Desk Specialists

The following SA Holders have been invited to submit a proposal:

1. Accenture Inc
2. Adecco Employment Services Limited/Services de placement Adecco Limited
3. ADGA Group Consultants Inc
4. ADRM Technology Consulting Group Corp.
5. Aerotek ULC
6. AMITA Corporation
7. Calian Ltd
8. CGI Information Systems and Management Consultants Inc
9. Computer Sciences Canada Inc. /Les sciences de l'informatique Canada Inc.
10. Eagle Professional Resources Inc.
11. Excel Human Resources Inc.
12. IAN MARTIN LIMITED
13. IBISKA Telecom Inc
14. Michael Wager Consulting Inc.
15. NATTIQ INC.
16. Nisha Technologies Inc
17. QMR Staffing Solutions Incorporated
18. S.i. Systems Ltd.
19. Shore Consulting Group Inc.
20. Thinking Big Information Technology Inc.
21. Turtle Technologies Inc.

Description of Work:

Public Safety Canada (PS) currently has a requirement for Help Desk Specialists referred to at PS as “Service Desk Agents”, to work on the CIOD IT Service Desk, on an as and when required basis.

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It is estimated that PS will require up to 4 Help Desk Specialists Level 2 resources.

Four (4) of the Contractor’s resource will be required to be available from Contract award to March 31^st, 2019

Bidders may submit a bid for one resource categories.

The work is currently not being performed by a contracted resource

Security Requirement: Common PS SRCL #06 applies

Minimum Corporate Security Required: Designated Organization Screening (DOS)

Minimum Resource Security Required: Enhanced Reliability

Contract Authority

Name: Denise Desserud

Email Address: denise.desserud@canada.ca

Inquiries

Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐NCRIMOS@pwgsc.gc.ca