Four (4) Level 2 Help Desk Specialists

Status Awarded

Contract number 7252762

Solicitation number 201903666

Publication date

Contract award date

Contract value

CAD 75,664.80


    This contract was awarded to:

    Maverin Inc

    This Request for Proposal closed on December 5, 2018.

    Requirement Details

    Tendering Procedure: Selective Tendering

    This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following category(ies):

    Four (4) Level 2 Help Desk Specialists

    The following SA Holders have been invited to submit a proposal:

    1. Accenture Inc
    2. Adecco Employment Services Limited/Services de placement Adecco Limited
    3. ADGA Group Consultants Inc
    4. ADRM Technology Consulting Group Corp.
    5. Aerotek ULC
    6. AMITA Corporation
    7. Calian Ltd
    8. CGI Information Systems and Management Consultants Inc
    9. Computer Sciences Canada Inc. /Les sciences de l'informatique Canada Inc.
    10. Eagle Professional Resources Inc.
    11. Excel Human Resources Inc.
    13. IBISKA Telecom Inc
    14. Michael Wager Consulting Inc.
    15. NATTIQ INC.
    16. Nisha Technologies Inc
    17. QMR Staffing Solutions Incorporated
    18. S.i. Systems Ltd.
    19. Shore Consulting Group Inc.
    20. Thinking Big Information Technology Inc.
    21. Turtle Technologies Inc.

    Description of Work:

    Public Safety Canada (PS) currently has a requirement for Help Desk Specialists referred to at PS as “Service Desk Agents”, to work on the CIOD IT Service Desk, on an as and when required basis.


    It is estimated that PS will require up to 4 Help Desk Specialists Level 2 resources.

    Four (4) of the Contractor’s resource will be required to be available from Contract award to March 31st, 2019

    Bidders may submit a bid for one resource categories.

    The work is currently not being performed by a contracted resource

    Security Requirement: Common PS SRCL #06 applies

    Minimum Corporate Security Required: Designated Organization Screening (DOS)

    Minimum Resource Security Required: Enhanced Reliability

    Contract Authority

    Name: Denise Desserud

    Email Address:


    Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

    NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐

    Business address
    300-116 Albert Street
    Ottawa, Ontario, K1P 5G3
    Procurement method
    Competitive – Selective Tendering

    Contract duration

    Refer to the description above for full details.

    Commodity - GSIN

    • D302A - Informatics Professional Services
    Contact information

    Contracting organization

    Public Safety and Emergency Preparedness Canada
    269 Laurier Avenue West
    Ottawa, Ontario, K1A 0P8
    Contracting authority
    Desserud, Denise
    269 Laurier Ave West
    Ottawa, ON, K1A 0P8

    Buying organization(s)

    Public Safety and Emergency Preparedness Canada
    269 Laurier Avenue West
    Ottawa, Ontario, K1A 0P8
    Date modified: