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Invitation to Qualify (ITQ) for Enterprise Build Voice Services (EBVS) Cisco, Avaya & Equivalents

Status Awarded

Contract number TBD

Solicitation number BPM010792/A

Publication date

Contract award date


    This contract was awarded to:

    Connex Telecommunications Inc

    This Invitation to Qualify (ITQ) is the first phase of a procurement process by Shared Services Canada (SSC) for Enterprise Build Voice Services (EBVS) Cisco, Avaya & Equivalents. Suppliers are invited to pre-qualify in accordance with the terms and conditions of this ITQ in order to become “Qualified Respondents” for any later phases of the procurement process. Only Qualified Respondents will be permitted to respond on any subsequent solicitation issued as part of the procurement process.

    This ITQ is neither a request for proposal nor a solicitation of bids or tenders and is intended only to pre-qualify respondents.

    Scope of Requirement

    This is to support and build upon SSC’s existing VoIP infrastructure, which is Cisco-based and Avaya-based. All proposed equipment, support and services must fully integrate and operate with the installed base

    This requirement includes, among others: Hardware, Licensed Software, Call Controllers, Gateways, Enterprise Session Border Controllers (E-SBC), User Devices (phones, etc.), Voice Mail, Contact Centre (ACD), Emergency Response - 911, Maintenance Services (Break/Fix), , Moves, Additions and Changes (MACs) and Support Services for specialized labour.

    There are approximately 91,000 phone lines supported across Canada.

    ITQ Closing Date

    November 13, 2020 @ 2:00PM Eastern Standard Time (EST)


    In order to submit a response to this ITQ, respondents must follow the instructions in the Invitation to Qualify (ITQ) which would be accessible as detailed below. The respondents may contact the contracting authority if they have any issues in the accessibility of the ITQ document at the following email address:

    Respondents can view ITQ documents within the P2P tool in the following solicitation: BPM010792

    Respondents must be submit their response through the P2P portal. Respondents must be registered and logged into P2P in order to submit a response.

    To register, please go to and click “Register Now”.


    The following trade agreements apply to this procurement process:

    i) Canada Free Trade Agreement (CFTA);

    ii) World Trade Organization Agreement on Government Procurement (WTO-AGP);

    iii) Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP);.


    There is a security requirement associated with this requirement.

    Business address
    Stream 2 Avaya & Equivalents
    Procurement method
    Competitive – Open Bidding

    Contract duration

    Refer to the description above for full details.

    Commodity - GSIN

    • D316B - Telecommunications Network Services
    • D399AA - Other Telecommunications Services
    • D399B - Telecommunications - Voice Service
    • D399BC - Telecommuncations - Teleconferencing
    • D399BD - Telecommunications - Video Conferencing
    • D399BE - Telecommunications - Voice Messaging
    • D399AB - Professional Services, Telecommunications
    • N5805029 - Telecommunications/Digital Data Network
    Contact information

    Contracting organization

    Shared Services Canada
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Contracting authority
    Graves, James
    180 Kent Street
    Ottawa, ON, K1P 0B6

    Buying organization(s)

    Shared Services Canada
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Date modified: