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Calgary Public Library - Information Technology Service Management (ITSM) and Asset/Inventory Management Tool

Solicitation number AB-2024-07879

Publication date

Closing date and time 2024/09/16 10:00 EDT

Status Status Expired

Description
The Calgary Public Library (the “Library”) is in the process of evaluating potential solutions for improving Information Technology Service management (ITSM) and Asset/Inventory management. The library system has approximately 1000 employees, 800 corporate endpoints (computers/laptops) for staff, 800 public endpoints (Chromebooks, tablets, public computers) for patrons, a hybrid infrastructure (mix of cloud and on-prem) and various other IT related hardware. The IT Service Desk receives an average of 400 service tickets per month and is looking for an ITSM tool that improves end-user experience and access, while significantly improving service reporting. The ideal solution would be an integrated ITSM/Asset management system that can also integrate with various other Library systems (ex. Microsoft Dynamics Business Central).

Contract duration

Refer to the description above for full details.

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Contact information

Contracting organization

Organization
Calgary Public Library
Address
800 3 Street SE
Calgary, CA-AB, T2G 2E7
CA
Contracting authority
Michael Mathyk
Email
michael.mathyk@calgarylibrary.ca
Address
800 3 St SE
Calgary, Alberta, T2G 2E7
Canada
Bidding details

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Summary information

Notice type
Request for Information
Language(s)
English
Region(s) of delivery
Alberta
Region of opportunity
Alberta
Procurement method
Non-Competitive
Commodity - UNSPSC
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