Beverage Container Management Board - Request for Proposal - Service Agreement Expert

Under the leadership of the Beverage Container Management Board, this project aims to ensure the operations of the common collection system are effective and meeting the needs of all parties, the BCMB is undertaking a review of the Service Agreement and applicable by-law. The BCMB is seeking to engage a highly credible and independent third-party with strong expertise in supply chain and logistics management, preferably with an understanding of regulated industries, to provide the BCMB Board with recommendations that apply within the unique context of Alberta’s regulated beverage container recycling system. The BCMB anticipates this engagement be conducted in three phases as outlined in the sections below. Further information can be found in the uploaded RFP document. Phase 1 (P1): Recommendations to Improve Service Agreement (P1)1. By reviewing relevant documents. (P1)2. Review roles and responsibilities of each stakeholder organization (P1)3. Make recommendations on best practices related to the efficiency and effectiveness of the common collection system as applicable to the Service Agreement and applicable BCMB by-law, including: a. Operating standards and processes; b. Consequences and/or penalties for failing to adhere; c. Dispute resolution processes (Dispute resolution mechanisms for when either party feels standards/requirements are not met, and whether BCMB should be party to this process); d. Process and procedure changes – incorporation of innovation, integration of new processes and systems. Recommendations must reflect the stakeholders shared goal of system level integration and standardization of technology and processes; e. Areas of confidentiality and access to system information /areas of shared data and reporting; f. Information sharing protocols; g. Continuous service delivery protocols; h. Identify a recommended review period for the agreed term of the Service Agreement, including options for updating prior to renewal. Phase 2: Recommendations to Measure Satisfaction with Service Agreement 1. Provide recommendation to the BCMB on determining satisfaction with Service Agreement, including: a. Targets and measures, which enable BCMB to monitor the continuous adherence to effective operating standards and processes within the Service Agreement; b. High level operating principles for by-law; c. Updated (industry/ operational) standards, measures, and processes and innovative practices, to the current Service Agreement, based on identified improvement opportunities; d. Any other significant findings that resulted from the review of the current Service Agreement and best practice research. Phase 3: TBD – Mediation/Negotiation 1. May require mediation or negotiation services pertaining to implementation of new agreement (as determined necessary at a later date) Please see attached document for more detailed information for this RFP.