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Alberta Innovates - Request for Proposal - Implementation Partner for ServiceNow ITSM Platform Services

Solicitation number AB-2026-04585

Publication date

Closing date and time 2026/07/17 10:00 EDT

Status Status Open

Description
Alberta Innovates currently operates on a shared instance of the ServiceNow platform managed by an external Managed Services Provider. While this model has supported our initial adoption, it has introduced limitations in flexibility, scalability, and our ability to leverage the platform’s full capabilities.

Contract duration

The estimated contract period will be 36 month(s), with a proposed start date of 2026/10/01.

Trade agreements

  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

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Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

Contact information

Contracting organization

Organization
Alberta Innovates
Address
250 Karl Clark Road NW
Edmonton, CA-AB, T6N 1E4
CA
Contracting authority
Erin Sand
Email
erin.sand@albertainnovates.ca
Address
250 Karl Clark Rd 250 Karl Clarke Road
Edmonton, Alberta, T6N 1E4
Canada
Bidding details

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Summary information

Notice type
Request for Proposal
Language(s)
English
Region(s) of delivery
Alberta
Region of opportunity
Alberta
Contract duration
36 month(s)
Procurement method
Competitive – Open Bidding
Commodity - UNSPSC
Click the links below to see a list of notices associated with the UNSPSC.

Support for small and medium businesses

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