Government of Alberta Service Desk

Solicitation number TI-TSO-ITP-27-2024

Publication date

Closing date and time 2024/02/19 16:00 EST

Last amendment date

    The Government of Alberta (GOA) is seeking a contractor to deliver the next evolution of its GOA Service Desk, including VIP User enhanced Services. The GOA’s BERNIE system (ServiceNOW) and CXone (NICE) phone system will be used by the successful Proponent with no integration to other third party systems or products. As well, the successful Proponent will not be permitted to duplicate any of the GOA’s data in other third party systems or solutions. The GOA intends to contract with the successful Proponents for a period of 7 years. The GOA anticipates the Effective Date will be July 1, 2024 and the Commencement Date will be January 1, 2025. The GOA will confirm the actual Effective Date and Commencement Date for Services when finalizing the Contracts. The GOA may extend the Contract for one or more periods of up to three (3) years, under the same terms and conditions including pricing.

    Contract duration

    The estimated contract period will be 90 month(s), with a proposed start date of 2024/07/01.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

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    Contact information

    Contracting organization

    Technology and Innovation
    9820 - 107 Street NW
    Edmonton, Alberta, T5K 1E7
    Contracting authority
    Daniel De Stefanis
    J.G. O'Donoghue Building Suite 201, 7000 - 113 Street
    Edmonton, Alberta, 000-000-0000
    Bidding details

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    Summary information

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