Social Media Management Software (23-1613)

1. This Request for Proposal (RFP) opportunity is open to all interested vendors. 2. Scope & Summary: The City of Calgary and Calgary Police Services are seeking proposals from experienced companies to provide a comprehensive social media monitoring solution that can enhance the efficiency, effectiveness, and reach of communications across various social media platforms. The successful Proponent will be responsible for the following: * Publish and schedule social media posts from various platforms; * Respond to posts or direct messages from various accounts; * Monitor and report on emerging issues or trends; and * Set up customer user feeds and/or dashboards. 3. This procurement process is not intended to create, and will not create, a formal, legally binding bidding process. It will instead be governed by the law applicable to direct commercial negotiations. 4. Unless specified otherwise elsewhere in the Information Table under Agreement(s), Terms, Renewal and Proof of Concept (PoC), it is The City’s intention to enter into an Agreement with only one (1) legal entity. The Agreement may include a PoC for a period to be specified in the Information Table. The term of the Agreement will be for an initial term of two (2) years and may be renewed for three (3) additional two (2) year terms for a a total maximum length of eight (8) years. Other agreement(s) related to the use or maintenance and support of any of the Deliverables may also be negotiated and executed.”