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Merchant Services

Solicitation number 1220-030-2023-038

Publication date

Closing date and time 2023/10/31 19:00 EDT

Last amendment date


    Description
    INVITATION TO INTERESTED PROPONENTS

    The purpose of this request for proposals (“RFP”) is to invite your company/organization (“Proponent”) to provide the City of Surrey (“City”) a proposal (“Proposal”) for the provision of Merchant Services (credit and debit card payment processing services) (“Merchant Services”). The objective of which is to have business transactions (Visa, MasterCard and Interac, etc.) processed through one (or more) service provider(s) – a payment processor who will act in the best interests of the City.

    The intent of this RFP and any resultant award is to secure the provision of, in a substantial, complete and professional manner, all necessary Merchant Services of the highest quality, at the lowest cost to the City, while protecting, to the furthest extent possible, the City’s financial interests, employees and assets.

    Participation Requirement

    In consideration of the City issuing an RFP to the Proponent and disclosing confidential information to the Proponent related to and/or for purposes of the RFP, Proponents are required to complete the City’s Confidentiality and Privacy Agreements (Schedule 1). This Schedule 1 must be executed by a signatory with the authority to bind each member of the Proponent’s team, and for clarity such signatory may be different than the Proponent representative(s).

    For ease of completion and processing, Schedule 1 is available as a separate PDF document. Please ensure you have read and understand this Schedule 1, prior to completing and submitting Schedule 1.

    RFP Documents

    The following RFP documents will be provided to those who have submitted the executed Schedule 1 on or before October 31, 2023 the anticipated release date of the RFP documents is November 1, 2023.

    All inquiries related to this RFP should be directed in writing to purchasing@surrey.ca 

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Please refer to tender description or tender documents

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Organization
    City of Surrey
    Contracting authority
    Sunny Kaila
    Email
    purchasing@surrey.ca
    Bidding details

    Full details for this tender opportunity are available on a third-party site

    Click on the button below to be directed to this website. Note that on the third-party site you may need an account to view and/or bid on this tender. Information on any fees or additional costs to access the full details is outlined in the Description tab of this tender opportunity.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Other
    Language(s)
    English

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

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