Services, Intranet Replacement Project

REQUEST FOR EXPRESSIONS OF INTEREST AND STATEMENTS OF QUALIFICATIONS

SCOPE OF SERVICES

The City of Surrey (the “City”) is seeking expressions of interest from experienced Respondents to lead a comprehensive transformation of our Corporate Intranet platform. A few of the key objectives of this initiative are as follows:
1. Implement a modern Intranet hub for enhanced user experience and employee engagement: We aim to create an environment that integrates features specifically designed to elevate user interaction and boost employee engagement metrics.
2. Implement AI-driven search and platform integration: We are seeking state-of-the-art search functionalities supported by artificial intelligence, seamlessly integrated with our existing Microsoft 365 environment and transform how our staff access information.
3. Advanced Analytics: The platform should have comprehensive analytics capabilities that assist in decision-making and reporting, so that we can refine and optimize our efforts for maximum impact.
The selected vendor is expected to present their qualifications, with a focus on these key opportunity areas. We also request a well-defined strategy and approach for achieving these objectives and seek examples of prior work that aligns with the scope of this endeavor.

PROJECT BACKGROUND

The City's existing Intranet solution, implemented in 2016, has served as a foundational tool for internal communication and collaboration within the organization. Over the years, it has proven to be an asset in facilitating information sharing, resource access, and interdepartmental collaboration. While the current Intranet system has been effective in many aspects, there are some identified limitations related to user experience, search capabilities, functionality, and security. These limitations occasionally pose challenges for employees when it comes to accessing information and resources efficiently.
To address these existing challenges and enhance overall operational efficiency, we are initiating a project to replace the current Intranet with a more advanced, secure, and user-centric platform. This project aims to build upon the strengths of our current system and address the areas that need improvement. Key components of this project include seamless integration with M365, leveraging M365 Co-pilot where feasible, utilizing Azure AD (Entra) for secure single sign-on access from any device, anywhere, anytime, and implementing API integration to improve functionality and connectivity. The goal is to ensure that the new Intranet continues to support and enhance the effective internal communication and collaboration that the current system has provided.

ADDENDA 

If the City determines that an amendment is required to this RFEOI/SOQ, the City Representative will issue a written addendum by posting it on the BC Bid Website at www.bcbid.gov.bc.ca and the City Website at www.surrey.ca (collectively, the “Websites”), and upon posting, any addenda will form part of this RFEOI/SOQ. It is the responsibility of Respondents to check the Websites for addenda. The only way this RFEOI/SOQ may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFEOI/SOQ or may be relied upon by any Respondent. By delivery of a Submission, the Respondent is deemed to have received, accepted and understood the entire RFEOI/SOQ, including any and all addenda.

All inquiries related to this RFEOI/SOQ should be directed in writing to purchasing@surrey.ca