Notice to Suppliers

We have made changes to the Government of Canada questionnaire for supplier registration.
Suppliers who previously answered “Yes” to Question 12 – Cyber Security Certification must update their responses before submitting bids.

Buy Canadian Policy

The Government of Canada has introduced new policies to protect, build, and transform Canadian industries. Check out Buy Canadian Policy for more information on what this could mean for you.

12978 Process Mining Proof of Value - Information Technology

Solicitation number BC228955

Publication date

Closing date and time 2026/05/20 17:00 EDT

Status Status Open

Description
The City of Kelowna has opted for a competitive procurement process to secure process mining professional services for a Proof of Value (PoV) initiative, targeting customer service request intake and assignment processes. This engagement demands highly specialized expertise in process mining and data-driven process discovery, paired with proven public sector delivery experience and a proprietary methodology that surpasses standard process mining approaches. Unlike traditional business process reviews, analytics, or workflow mapping, the objective is to leverage large volumes of system-generated event data from multiple service request systems to reconstruct end-to-end processes, uncover process variants, inefficiencies, and improvement opportunities not detectable through interviews, workshops, or conventional BPM techniques. The ultimate goal is to use this data-driven approach to pinpoint inefficiencies, enhance transparency, assess service level performance, and guide future improvements in service delivery across various intake channels and backend systems.

Contract duration

Refer to the description above for full details.

Trade agreements

  • Please refer to tender description or tender documents

Partner with another business

Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering.

This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

Contact information

Contracting organization

Organization
City of Kelowna
Contracting authority
Cheryl Grebinski
Email
purchasing@kelowna.ca
Bidding details

Full details for this tender opportunity are available on a third-party site

Click on the button below to be directed to this website. Note that on the third-party site you may need an account to view and/or bid on this tender. Information on any fees or additional costs to access the full details is outlined in the Description tab of this tender opportunity.

View full details on third-party site

Eligibility and terms and conditions

Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

Summary information

Notice type
Other
Language(s)
English

Support for small and medium businesses

If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

 

Date modified: