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26.061 RFP Contact Centre - Modernization & Transformation Partner

Solicitation number BC229866

Publication date

Closing date and time 2026/06/22 17:00 EDT

Status Status Open

Description
BC Transit is seeking a qualified and experienced vendor to deliver the full modernization and transformation of the Victoria Contact Center using Dynamics 365 Contact Center. This initiative requires an experienced delivery partner capable of implementing Microsoft Dynamics 365 Contact Center, including all related supporting elements of the Contact Center solution such as Microsoft Dynamics 365, CRM, omnichannel communication, telephony modernization, Azure (storage, ACS, etc.), Privacy, Security and migration of legacy data and operational process transformation.  

To view details on this opportunity, please visit the BC Transit Bonfire portal here: https://bctransit.bonfirehub.ca/portal/?tab=openOpportunities

Contract duration

Refer to the description above for full details.

Trade agreements

  • Please refer to tender description or tender documents

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Contact information

Contracting organization

Organization
BC Transit
Contracting authority
Muriel Modder
Email
mmodder@bctransit.com
Bidding details

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Summary information

Notice type
Other
Language(s)
English

Support for small and medium businesses

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