RFI #26-10 Customer Relationship Management System
Solicitation number BC232951
Publication date
Closing date and time 2026/09/11 17:00 EDT
Description
The Justice Institute of British Columbia (JIBC) is seeking information from the marketplace regarding enterprise Customer Relationship Management (CRM) System solutions to support its Community and Workplace Training (CWT) function.
JIBC is exploring solutions that would provide a consistent and sustainable approach to managing CWT opportunities, client relationships, contract and customized training activities, and related business processes across the Institute. The solution would be expected to support improved client engagement, operational efficiency, collaboration, data quality, reporting, and enterprise-wide visibility, while integrating with existing institutional systems and technologies.
The purpose of this Request for Information (RFI) is to gather information about the marketplace, including available solutions, implementation approaches, supplier capabilities, budgetary considerations, and other information that will help JIBC validate its requirements and inform its future procurement planning.
Please direct all inquiries regarding this RFI to Pete Learoyd, Community and Workplace Training Lead, by email at plearoyd@jibc.ca.
JIBC is exploring solutions that would provide a consistent and sustainable approach to managing CWT opportunities, client relationships, contract and customized training activities, and related business processes across the Institute. The solution would be expected to support improved client engagement, operational efficiency, collaboration, data quality, reporting, and enterprise-wide visibility, while integrating with existing institutional systems and technologies.
The purpose of this Request for Information (RFI) is to gather information about the marketplace, including available solutions, implementation approaches, supplier capabilities, budgetary considerations, and other information that will help JIBC validate its requirements and inform its future procurement planning.
Please direct all inquiries regarding this RFI to Pete Learoyd, Community and Workplace Training Lead, by email at plearoyd@jibc.ca.
Contract duration
Refer to the description above for full details.
Trade agreements
-
Please refer to tender description or tender documents
Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.
Contact information
Contracting organization
- Organization
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Justice Institute Of British Columbia
- Address
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715 McBride BlvdNew Westminster, British Columbia, V3L 5T4Canada
- Contracting authority
- Julie Brown
- Email
- jbrown@jibc.ca
- Address
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715 McBride BlvdNew Westminster, British Columbia, V3L 5T4Canada
Bidding details
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