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RFP 71-2025 Service Management Solution

Solicitation number BC71-2025

Publication date

Closing date and time 2025/10/10 17:00 EDT

Last amendment date

Status Status Expired

Description
BC Ferries is seeking to replace its end-of-life Cherwell Service Management platform (version 10.4.1) with a modern, cloud-based Service Management Solution (the “Solution”). The Solution should be scalable, secure, aligned with ITIL best practices, and capable of supporting potential future expansion into Enterprise Service Management (ESM). 
Key requirements include: 
  • A cloud-based Software as a Service (SaaS) platform delivering core IT service and asset management, automation, self-service, and integrated workflows to improve cross-departmental collaboration (the “Product”).  
  • Comprehensive implementation services designed to ensure minimal disruption, effective adoption of the Product, while maintaining flexibility to support future scalability and optional ESM expansion (the “Implementation”). The initial phase will focus on replacing Cherwell. Any future expansion to include additional ESM capabilities is optional and may be implemented in later phases at BC Ferries’ discretion. Further details are outlined in Appendix B: RFP Particulars. 
    To learn more about this opportunity, download the RFx document and attachments listed under RFx Documents on BC Bid. Proponents are responsible for monitoring BC Bid for any updates, including addenda or Q&A, until the closing date and time. Key datesIssue Date of RFPAugust 29, 2025Notice of Intent to BidSeptember 15, 2025Deadline for QuestionsSeptember 18, 2025Submission DeadlineOctober 10, 2025Rectification Period3 business daysNotice sent to Proponents shortlisted for DemonstrationsOctober 24, 2025Shortlisted Proponents Demonstration date submission Deadline October 28, 2025       Anticipated Demonstration DatesNovember 4, 5, 6, 7,18,21,24 2025Anticipated Contract AwardDecember 1, 2025Contract Negotiation Period30 calendar daysAnticipated Execution of AgreementJanuary 2025

    • Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Please refer to tender description or tender documents

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    Contact information

    Contracting organization

    Organization
    British Columbia Ferry Services Inc
    Contracting authority
    Taran Johal
    Email
    procurement@bcferries.com
    Bidding details

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    Summary information

    Notice type
    Other
    Language(s)
    English

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