Contact Centre As A Service Solution

Solicitation number BCNRFP_#23-014

Publication date

Closing date and time 2023/06/07 17:00 EDT

    E-Comm is issuing this Negotiated Request for Proposal (NRFP) to select a professional, qualified and experienced company to provide E-Comm with a Contact Centre as a Services (CCaaS) solution that meet requirements as outlined in this NRFP. 

    Please note that Appendices A and B must be completed, signed and delivered to E-Comm solely via the identified contact shown.  Once these completed Appendices have been received the Proponent will be provided Appendices C, D and E (page 24 - 35).

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Please refer to tender description or tender documents

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    E-Comm Communications for British Columbia Inc. (E-Comm)
    Contracting authority
    Mable Ching
    Bidding details

    Full details for this tender opportunity are available on a third-party site

    Click on the button below to be directed to this website. Note that on the third-party site you may need an account to view and/or bid on this tender. Information on any fees or additional costs to access the full details is outlined in the Description tab of this tender opportunity.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


    Date modified: