Customer Flow Management System
Solicitation number RFI 3763
Publication date
Closing date and time 2023/10/20 03:00 EDT
Description
The purpose of this RFI is to obtain information about a Customer Flow Management System (a.k.a. Booking/Queue Management System) functionality to support ICBC in managing various customer reservations and bookings in our Driving License Offices (DLO), including service in high demand such as written tests, driver licenses and BCID renewals.
Vendors wishing to participate in this opportunity may obtain the solicitation documents from ICBC's Bonfire platform (https://icbc.bonfirehub.ca/portal). Enquiries, submissions and other communications related to this solicitation must be completed on Bonfire.
Vendors wishing to participate in this opportunity may obtain the solicitation documents from ICBC's Bonfire platform (https://icbc.bonfirehub.ca/portal). Enquiries, submissions and other communications related to this solicitation must be completed on Bonfire.
Contract duration
Refer to the description above for full details.
Trade agreements
-
Please refer to tender description or tender documents
Contact information
Contracting organization
- Organization
-
Insurance Corporation of British Columbia
- Email
- sourcing@icbc.com
Bidding details
Full details for this tender opportunity are available on a third-party site
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