Service Training and Platform Development
Solicitation number XCN2022-063NOI
Publication date
Closing date and time 2022/06/17 17:00 EDT
Description
The high-level details of the contemplated contract are generally described below.
The Contractor must provide:
- Four (4) customer service training sessions for the division.
- On-demand online customer service training platform for use of current and future divisional staff.
- Design, deliver and present results from the customer satisfaction survey.
- Work with the project team on a monthly basis.
- Provide an implementation kit and other tools to support the deliverable.
- Develop a client satisfaction survey to establish service benchmarks and identify opportunities for service and process enhancements.
- Provide coaching for staff on principles and practices of service excellence.
Please see RFx document for additional information.
Contract duration
Refer to the description above for full details.
Trade agreements
-
Please refer to tender description or tender documents
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Contact information
Contracting organization
- Organization
-
Ministry of Children and Family Development
- Email
- MCFKcontract@gov.bc.ca
Bidding details
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