TBIPS - Domestic IT Service Delivery and Support Optimization for the Department of Foreign Affairs, Trade and Development

NOTICE OF PROPOSED PROCUREMENT (NPP)
For
TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) – Department of Foreign Affairs, Trade and Development (DFATD) Domestic IT Service Delivery and Support Optimization.

GSIN: D302A Informatics Professional Services

Reference Number: 24-241990 Solicitation Number: 24-241990
Organization Name: Department of foreign Affairs, Trade and Development

Solicitation Date: 2023-11-03 Closing Date: 2023-11-20 02:00 PM Eastern Time ET

Anticipated Start Date: as soon as possible
Estimated Delivery Date: 2024-12-31 Estimate Level of Effort: Up to one year for the initial contract period

Contract Duration:
Initial Contract Period of one (1) year with two (2), one (1) year Option Periods.

Solicitation Method: Competitive
Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1
Applicable Trade Agreements:
• the Canadian Free Trade Agreement (CFTA),
• the Canada-Chile Free Trade Agreement (CCFTA),
• the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP),
• the Canada-Columbia Free Trade Agreement (CColFTA)
• the Canada-European Union Comprehensive Economic and Trade Agreement (CETA),
• the Canada–Honduras Free Trade Agreement,
• the Canada–Korea Free Trade Agreement,
• the Canada-Panama Free Trade Agreement (CPanFTA),
• the Canada-Peru Free Trade Agreement (CPFTA),
• the Canada–Ukraine Free Trade Agreement,
• the Canada-United Kingdom Trade Continuity Agreement, and
• World Trade Organization Agreement on Government Procurement (WTO-AGP),

Requirement Details
Tendering Procedure: Selective Tendering
This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following categories:

WORKSTREAM 1
RESOURCE CATEGORY LEVEL OF EXPERTISE ESTIMATED NUMBER OF RESOURCES REQUIRED
Stream 4.B.1 Business Analyst LEVEL 1 2
Stream 4.B.3 Business Consultant LEVEL 3 1
Stream 4.B.3 Business Consultant LEVEL 2 1
Stream 4.B.6 Business Systems Analyst LEVEL 3 1

WORKSTREAM 2
RESOURCE CATEGORY LEVEL OF EXPERTISE ESTIMATED NUMBER OF RESOURCES REQUIRED
Stream 5.P.1 Change Management Consultant LEVEL 3 1
Stream 5.P.1 Change Management Consultant LEVEL 2 1
Stream 5.P.5 Project Executive LEVEL 3 1

The following SA Holders have been invited to submit a proposal:

01 Millennium Consulting Inc.
Accenture Inc.
Acosys Consulting Services Inc.
CSI Consulting Inc., FoxWise Technologies Inc., DWP Solutions Inc., Innovision Consulting Inc., IN JOINT VENTURE
Deloitte Inc.
Donna Cona Inc.
Eagle Professional Resources Inc.
I.M.P. Group Limited
KPMG LLP
MINDWIRE SYSTEMS LTD., Akkada Professional Services inc., HubSpoke Inc., in Joint Venture
NavPoint Consulting Group Inc.
ONIX Networking Canada Inc.
SEASI Consulting Inc.
SoftSim Technologies Inc.
Spaghetti Logic Inc.

Description of Work:
The Department of Foreign Affairs, Trade and Development (DFATD) has a global telecommunication network (MITNET) managed by Shared Services Canada which supports the international work of partner departments, agencies, and co-locators, and requires reliable service 24 hours a day. This network is sound and secure but out of date and in need of transformation in keeping with the digital government movement and emerging technologies. The Department needs to ensure a consistent experience regardless of an end-user’s geographical location. The department has a long history of introducing innovative approaches to delivering results for Canadians while securing its network and protecting its people and partners.
The Department of Foreign Affairs, Trade and Development’s (DFATD) Digital Strategy is modernizing mission networks, positioning the department to be digitally enabled and more secure. The Strategy focuses on continuing to develop user-centered digital solutions through modernized service delivery and processes, and a focus on shift-left (self-served) support model. The Department’s multiple mandates, globally distributed workforce, stand-alone and siloed enterprise platforms, as well as the 2013 merger of two departments have generated information technology and information management systems and process inefficiencies.
The Domestic IT Service Delivery and Support team (SIS) is a multi-disciplinary/cross-domain team consisting of 85 FTEs, 6 Direct reports and 60 consultants; which includes the International (24/7/365) IM/IT Service Desk and its IT Incident management support functions; the National Capital Region (NCR) Hybrid IT Support services (on site and remote), the IT Service Management and Product Management services, the IT Asset Management, Ministerial IM/IT Services, and the IT, non-classified, computing hardware and the classified Secure computing hardware maintenance. The review and analysis of the service delivery and support functions identified challenges related to the scope, complexity, and governance of service delivery leading to performance below expectations and industry benchmarks.
The International IT Operations team (SIS) has IT Professionals strategically located around the globe. They consist of Canadian Foreign Service IT Professionals (FSITPs) posted abroad (typically from 1-5 years) and locally hired IT Professionals working to keep their region’s (consists of one or more Embassies, High Commissions, Trade Offices, Consulates, etc.), IM/IT systems functional, minimize downtime, efficient, responsive, etc. The International team is facing similar IT issues as the Domestic IT Service and Support Team. In April of 2021, the International IT Operations team initiated a series of engagements by interviewing clients, support staff, partner agencies IT support staff, etc. In June of 2022, they officially launched the International Service Delivery Transformation Initiative. The Domestic IT Service Delivery and Support team (SIS) is looking to align this Program of Change initiative with the International Service Delivery Transformation initiative, to create synergy between the two initiatives as they share the same pool of rotational staff.
The objective of this RFP is to gain access to a team of resources to support the evolution and maturity of the Service Support and Delivery model to the next generation. IT service support and delivery capability focused on the digital business of DFATD and become more client-centric, agile, and integrated in business solution development. The aim is to evolve the Service Support and Delivery function into a high-performance capability through the development and implementation of a Service Support and Delivery optimization roadmap.

Incumbent Information: No Incumbent

Security Requirement: Common PS SRCL #34 applies
Minimum Corporate Security Required: SECRET
Minimum Resource Security Required: SECRET

Contract Authority
Name: Deeptee Seebun
Phone Number: 613-791-7571
Email Address: Deeptee.Seebun@international.gc.ca

Inquiries
Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “CANADABUYS.CANADA.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐NCRIMOS@pwgsc.gc.ca