TBIPS - Domestic IT Service Delivery and Support Optimization for the Department of Foreign Affairs, Trade and Development

Solicitation number 24-241990

Publication date

Closing date and time 2023/11/20 14:00 EST

Last amendment date


    TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) – Department of Foreign Affairs, Trade and Development (DFATD) Domestic IT Service Delivery and Support Optimization.

    GSIN: D302A Informatics Professional Services

    Reference Number: 24-241990 Solicitation Number: 24-241990
    Organization Name: Department of foreign Affairs, Trade and Development

    Solicitation Date: 2023-11-03 Closing Date: 2023-11-20 02:00 PM Eastern Time ET

    Anticipated Start Date: as soon as possible
    Estimated Delivery Date: 2024-12-31 Estimate Level of Effort: Up to one year for the initial contract period

    Contract Duration:
    Initial Contract Period of one (1) year with two (2), one (1) year Option Periods.

    Solicitation Method: Competitive
    Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1
    Applicable Trade Agreements:
    • the Canadian Free Trade Agreement (CFTA),
    • the Canada-Chile Free Trade Agreement (CCFTA),
    • the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP),
    • the Canada-Columbia Free Trade Agreement (CColFTA)
    • the Canada-European Union Comprehensive Economic and Trade Agreement (CETA),
    • the Canada–Honduras Free Trade Agreement,
    • the Canada–Korea Free Trade Agreement,
    • the Canada-Panama Free Trade Agreement (CPanFTA),
    • the Canada-Peru Free Trade Agreement (CPFTA),
    • the Canada–Ukraine Free Trade Agreement,
    • the Canada-United Kingdom Trade Continuity Agreement, and
    • World Trade Organization Agreement on Government Procurement (WTO-AGP),

    Requirement Details
    Tendering Procedure: Selective Tendering
    This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following categories:

    Stream 4.B.1 Business Analyst LEVEL 1 2
    Stream 4.B.3 Business Consultant LEVEL 3 1
    Stream 4.B.3 Business Consultant LEVEL 2 1
    Stream 4.B.6 Business Systems Analyst LEVEL 3 1

    Stream 5.P.1 Change Management Consultant LEVEL 3 1
    Stream 5.P.1 Change Management Consultant LEVEL 2 1
    Stream 5.P.5 Project Executive LEVEL 3 1

    The following SA Holders have been invited to submit a proposal:

    01 Millennium Consulting Inc.
    Accenture Inc.
    Acosys Consulting Services Inc.
    CSI Consulting Inc., FoxWise Technologies Inc., DWP Solutions Inc., Innovision Consulting Inc., IN JOINT VENTURE
    Deloitte Inc.
    Donna Cona Inc.
    Eagle Professional Resources Inc.
    I.M.P. Group Limited
    MINDWIRE SYSTEMS LTD., Akkada Professional Services inc., HubSpoke Inc., in Joint Venture
    NavPoint Consulting Group Inc.
    ONIX Networking Canada Inc.
    SEASI Consulting Inc.
    SoftSim Technologies Inc.
    Spaghetti Logic Inc.

    Description of Work:
    The Department of Foreign Affairs, Trade and Development (DFATD) has a global telecommunication network (MITNET) managed by Shared Services Canada which supports the international work of partner departments, agencies, and co-locators, and requires reliable service 24 hours a day. This network is sound and secure but out of date and in need of transformation in keeping with the digital government movement and emerging technologies. The Department needs to ensure a consistent experience regardless of an end-user’s geographical location. The department has a long history of introducing innovative approaches to delivering results for Canadians while securing its network and protecting its people and partners.
    The Department of Foreign Affairs, Trade and Development’s (DFATD) Digital Strategy is modernizing mission networks, positioning the department to be digitally enabled and more secure. The Strategy focuses on continuing to develop user-centered digital solutions through modernized service delivery and processes, and a focus on shift-left (self-served) support model. The Department’s multiple mandates, globally distributed workforce, stand-alone and siloed enterprise platforms, as well as the 2013 merger of two departments have generated information technology and information management systems and process inefficiencies.
    The Domestic IT Service Delivery and Support team (SIS) is a multi-disciplinary/cross-domain team consisting of 85 FTEs, 6 Direct reports and 60 consultants; which includes the International (24/7/365) IM/IT Service Desk and its IT Incident management support functions; the National Capital Region (NCR) Hybrid IT Support services (on site and remote), the IT Service Management and Product Management services, the IT Asset Management, Ministerial IM/IT Services, and the IT, non-classified, computing hardware and the classified Secure computing hardware maintenance. The review and analysis of the service delivery and support functions identified challenges related to the scope, complexity, and governance of service delivery leading to performance below expectations and industry benchmarks.
    The International IT Operations team (SIS) has IT Professionals strategically located around the globe. They consist of Canadian Foreign Service IT Professionals (FSITPs) posted abroad (typically from 1-5 years) and locally hired IT Professionals working to keep their region’s (consists of one or more Embassies, High Commissions, Trade Offices, Consulates, etc.), IM/IT systems functional, minimize downtime, efficient, responsive, etc. The International team is facing similar IT issues as the Domestic IT Service and Support Team. In April of 2021, the International IT Operations team initiated a series of engagements by interviewing clients, support staff, partner agencies IT support staff, etc. In June of 2022, they officially launched the International Service Delivery Transformation Initiative. The Domestic IT Service Delivery and Support team (SIS) is looking to align this Program of Change initiative with the International Service Delivery Transformation initiative, to create synergy between the two initiatives as they share the same pool of rotational staff.
    The objective of this RFP is to gain access to a team of resources to support the evolution and maturity of the Service Support and Delivery model to the next generation. IT service support and delivery capability focused on the digital business of DFATD and become more client-centric, agile, and integrated in business solution development. The aim is to evolve the Service Support and Delivery function into a high-performance capability through the development and implementation of a Service Support and Delivery optimization roadmap.

    Incumbent Information: No Incumbent

    Security Requirement: Common PS SRCL #34 applies
    Minimum Corporate Security Required: SECRET
    Minimum Resource Security Required: SECRET

    Contract Authority
    Name: Deeptee Seebun
    Phone Number: 613-791-7571
    Email Address: Deeptee.Seebun@international.gc.ca

    Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “CANADABUYS.CANADA.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

    NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐NCRIMOS@pwgsc.gc.ca

    Contract duration

    The estimated contract period will be 12 month(s).

    Trade agreements

    • North American Free Trade Agreement (NAFTA)
    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

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    Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

    Contact information

    Contracting organization

    Department of Foreign Affairs, Trade and Development (DFATD)

    200 Promenade du Portage

    Gatineau, QC , K1A 0G3
    Contracting authority
    Deeptee Seebun
    (613) 791-7571

    200 Promenade du Portage

    Gatineau, QC , K1A 0G3
    Bidding details

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    Summary information

    Notice type
    RFP against Supply Arrangement
    Region(s) of delivery
    National Capital Region (NCR)
    Region of opportunity
    National Capital Region (NCR)
    Contract duration
    12 month(s)
    Procurement method
    Competitive – Selective Tendering
    Selection criteria
    Highest Combined Rating of Technical Merit and Price

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