American Sign Language Interpretation Services (ASL)

American Sign Language Interpretation Services (ASL)

This requirement is for: The Correctional Service of Canada, Atlantic Region

Trade agreement: Canadian Free Trade Agreement (CFTA)

Tendering procedures: All interested suppliers may submit a bid.

Competitive Procurement Strategy: Lowest priced compliant bid.

Set-aside under the Procurement Strategy for Indigenous Business:

This procurement is not subject to any set-asides for Indigenous Suppliers.

Comprehensive Land Claim Agreement:

This procurement is not subject to a Comprehensive Land Claims Agreement.

Security Requirements:

This standing offer includes security requirements.

Nature of Requirements:

The following is a summary of the statement of work for this requirement.

The Correctional Service of Canada has a requirement to provide American Sign Language (ASL) interpretation services to offenders during various general and specialized meetings between Correctional Service Canada (CSC) staff, Parole Board of Canada (PBC) members, in relation to their case management and for medical appointments.

Objectives: The Contractor must provide ASL interpretation services in both official languages: English and French.

The Contractor must be able to provide ASL interpretation services on an as requested basis to offenders during any of their case management meetings, Parole Board of Canada Hearings, Programs meetings, assessments, medical assessments, and any other formal or informal meeting.

Deliverables: The Contractor must provide ASL interpretation services in both the French and English language for meetings between Correctional Services Canada (CSC), Parole Board of Canada (PBC) members, medical staff and their clients (federal offenders).

The Contractor must ensure that the ASL interpretation is complete, accurate, and faithful to the original message with respect to meaning, free of omissions, additions or distortions.

The Contractor must ensure that the meaning conveyed by gestures, body language and tone of voice is not lost.

Prior to CSC booking onsite services, consideration must be given to providing the service by teleconference. Where this is not feasible due to the nature of the meeting, the Contractor may request reimbursement for travel expenses to the Institutional Head of the requesting site. The Institutional Head must approve the request before the Contractor incurs any expenses.

The Contractor’s personnel must provide offsite ASL interpretation services via teleconference from a private location, where confidentiality can be guaranteed; such as an enclosed boardroom or office. The Contractor’s personnel must not record the interpretation services by any means, and the Contractor and their personnel must not hold or retain any information related to the services.

It is the responsibility of the CSC site requesting ASL interpretation services to ensure that a minimum of one (1) full business day notice is given to the Contractor for cancellations. If less than one full business day notice is provided, CSC will pay the Contractor the estimate they were provided plus, if applicable, the accommodation reservation when it is non-refundable by the hotel.

The Contractor must acknowledge a receipt of a “request for ASL interpretation services” within 24 hours from the requesting site.

The Contractor must provide a quote for services to the requesting site within 48 hours of an initial request. The Contractor may, from time-to-time, have to reschedule workloads due to urgent requests.

The Contractor must send monthly progress reports to the Project Authority.

Any conditions for participation of suppliers not specified in solicitation documentation: none.

Estimated quantity of commodity: See solicitation document Statement of Work and Basis of Payment.

Duration of Standing Offer and Time Frame for Delivery:

Period of the Standing Offer: The Work is to be performed during the period from the standing offer award date to March 31, 2025 with the option to renew for five (5) additional one-year periods.

File Number: 21201-24-4502560

Contracting Authority: Claudia Landry
Telephone number: 506-378-8722
Facsimile number: 506-851-6327
E-mail: claudia.landry@csc-scc.gc.ca

NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by downloading the solicitation document and associated documents from the Canada buys / tender opportunities website.

The Crown reserves the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada (English or French).

After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

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