REQUEST FOR INFORMATION (RFI) : BILINGUAL CALL ANSWERING SERVICE PROVIDERS ACROSS CANADA
Solicitation number 100022841
Publication date
Closing date and time 2024/11/22 14:00 EST
Last amendment date
Description
AMENDMENT #3 IS RAISED TO EXTEND THE CLOSING DATE TO NOVEMBER 22 AT 2:00 PM DST AND SUPPLY QUESTION AND ANSWER DOCUMENT,
AMENDMENT #2 IS RAISED TO EXTEND THE CLOSING DATE TO NOVEMBER 6 AT 2:00 PM DST.
AMENDMENT #1 IS RAISED TO EXTEND THE CLOSING DATE TO OCTOBER 23 AT 2:00 PM EDT.
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REQUEST FOR INFORMATION (RFI) : BILINGUAL CALL ANSWERING SERVICE PROVIDERS ACROSS CANADA
The purpose of this Request for Information (RFI) is to obtain a better understanding of current industry capabilities regarding services for the requirement described in this document, namely a National 24 hours a day telephone answering service including weekends and holidays.
Through this Request for Information (RFI), the Labour Program of Employment and Social Development Canada (ESDC) is seeking to consolidate the calls from employers reporting a serious injury, fatality or refusal to work due to a potential danger to centralized 24 hour telephone answering service. ESDC is also seeking vendors’/suppliers’ feedback on their experience and ability to satisfy the requirement and to provide suggestions on how the eventual solicitation might be structured.
Contract duration
The estimated contract period will be 60 month(s).
Trade agreements
-
No trade agreements are applicable to this solicitation process
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
-
None
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This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.
Contact information
Contracting organization
- Organization
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Employment and Social Development Canada
- Address
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140 Promenade du Portage
Gatineau, Quebec, K1A0J9Canada
- Contracting authority
- Natasha Heath
- Phone
- (999) 999-9999
- Email
- nc-solicitations-gd@hrsdc-rhdcc.gc.ca
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| 100022841-AMD3-RFI-EN_FINAL.pdf | 001 |
English
|
24 | |
| 100022841-AMD3-DDR_FR_FINAL.pdf | 001 |
French
|
5 | |
| 100022841-QA-EN_v1.pdf | 001 |
English
|
13 | |
| 100022841-QA-FR_v1.pdf | 001 |
French
|
1 | |
| 100022841-AMD2-RFI_En_Final.pdf | 001 |
English
|
14 | |
| 100022841-AMD2-DDR_Fr_Final.pdf | 001 |
French
|
1 | |
| 100022841-AMD1-RFI_En_Final.pdf | 001 |
English
|
16 | |
| 100022841-AMD1-DDR_Fr_Final.pdf | 001 |
French
|
2 | |
| 100022841-RFI_En_Final.pdf | 001 |
English
|
44 | |
| 100022841-DDR_Fr_Final.pdf | 001 |
French
|
6 |
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