Software as a Service (SaaS) - Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)
Solicitation number 1000036932
Publication date
Closing date and time 2026/09/09 14:00 EDT
Description
The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews.
The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user.
The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) need to acquire a new commercially-available case management system. It is expected that both offices will have similar technical requirements, although specific fields/categories and work flows within the system will be different between the offices. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups.
JUS intends to award one (1) contract for this solution for five (5) years.
There are security requirements associated with this requirement. For additional information, consult the solicitation documents.
Contract duration
The estimated contract period will be 63 month(s), with a proposed start date of 2027/01/01.
Trade agreements
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Canada-Chile Free Trade Agreement (CCFTA)
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Canada-Peru Free Trade Agreement (CPFTA)
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Canada-Colombia Free Trade Agreement
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Canada-Panama Free Trade Agreement
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Canada-Honduras Free Trade Agreement
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Canada-Korea Free Trade Agreement (CKFTA)
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Canadian Free Trade Agreement (CFTA)
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
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Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
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Canada-Ukraine Free Trade Agreement (CUFTA)
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Canada-UK Trade Continuity Agreement (Canada-UK TCA)
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
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None
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Contact information
Contracting organization
- Organization
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Department of Justice (JUS)
- Address
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284 Wellington Street
Ottawa, Ontario, K1A 0H8Canada
- Contracting authority
- Sharon Ruiter
- Phone
- 343487-4465
- Email
- sharon.ruiter@justice.gc.ca
- Address
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284 Wellington Street
Ottawa, Ontario, K1A 0H8Canada
Bidding details
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| 1000036932_RFO_ENG.pdf | 001 | EN | 28 | 2026/07/27 |
| 1000036932_RFO_FR.pdf | 001 | FR | 1 | 2026/07/27 |
| 1000036932_SRTM_BIL.xlsx | 001 | EN and FR | 6 | 2026/07/27 |
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