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PWGSC TBIPS ServiceNow Requirement 20240892

Solicitation number PWGSC-20240892

Publication date

Closing date and time 2023/10/20 14:00 EDT

Last amendment date


    AMD002 NPP - The closing date was extended to October 20, 2023 at 2 p.m. ET.
    AMD001 NPP - The closing date was extended to October 18, 2023 at 2 p.m. ET.

    This procurement is voluntarily set aside for Indigenous businesses under the federal government’s Procurement Strategy for Indigenous Businesses (PSIB). It is open only to those Indigenous TBIPS Supply Arrangement Holders No. EN578-170432, who qualified under Tier 1 for services in the National Capital Region. This procurement is set aside from the international trade agreements under the provision each has for set-asides for small and minority businesses. Further to Article 800 of the Canadian Free Trade Agreement (CFTA), CFTA does not apply to this procurement.

    Description of Work: The Integrated Service Management program requires IM/IT professional services resources with specialized knowledge of ServiceNow, and in particular, business processes mapping and service management workflows that enable Human Resources Services, IT Service Management and Facilities and Field Service Management. The requirement is on an “as and when requested” basis mainly in the National Capital Region (NCR) as well as regions across Canada.

    There are security requirements associated with this requirement.

    See the NPP document for additional details.

    Canada is not required to delay the award of a resulting contract pending the evaluation of an arrangement and issuance of a SA by the PWGSC Supply Arrangement Authority. If you wish to find out how you can be a pre-qualified TBIPS SA holder, please contact

    Contract duration

    The estimated contract period will be 17 month(s), with a proposed start date of 2023/11/01.

    Trade agreements

    • No trade agreements are applicable to this solicitation process

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

    Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Businesses interested in partnering for this tender opportunity:
    Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

    Contact information

    Contracting organization

    Public Services and Procurement Canada

    10 Wellington Street

    Gatineau, Ontario, K1A 0S5
    Contracting authority
    Thérèse Richer
    (343) 574-2636


    Gatineau, Ontario, K1A 0S5
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    English, French
    Region(s) of delivery
    Region of opportunity
    Contract duration
    17 month(s)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - UNSPSC
    Click the links below to see a list of notices associated with the UNSPSC.

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


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