Service Desk Professional Services - Enterprise Service Desk, End User Service Desk and Enterprise Command Centre
Solicitation number R000166971
Publication date
Closing date and time 2024/06/27 14:00 EDT
Last amendment date
Description
Shared Service Canada is issuing an request for proposal for a task base contract to provide Enterprise Service Desk, End User Service Desk and Enterprise Command Centre professional Services.
See attached request for proposal for details
Amendment 1 - Questions and Answers
Contract duration
The estimated contract period will be 30 month(s), with a proposed start date of 2025/01/01.
Trade agreements
-
North American Free Trade Agreement (NAFTA)
-
World Trade Organization Agreement on Government Procurement (WTO GPA)
-
Canada-Chile Free Trade Agreement (CCFTA)
-
Canada-Peru Free Trade Agreement (CPFTA)
-
Canada-Colombia Free Trade Agreement
-
Canada-Panama Free Trade Agreement
-
Canada-Honduras Free Trade Agreement
-
Canada-Korea Free Trade Agreement (CKFTA)
-
Canadian Free Trade Agreement (CFTA)
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
-
None
Contact information
Contracting organization
- Organization
-
Shared Services Canada
- Address
-
99 Metcalfe Street
Ottawa, Ontario, K2P 2H8Canada
- Contracting authority
- Julie Bampton
- Phone
- (613) 790-5915
- Email
- julie.bampton@ssc-spc.gc.ca
- Address
-
99 Metcalfe Street
Ottawa, Ontario, K2P 2H8Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
R000166971 Amendment 1 - QA EN Final.pdf | 001 |
English
|
25 | |
R000166971 Amendment 1 - QA_FR.pdf | 001 |
French
|
2 | |
RFP -R000166971A1 - Service Desk Professional Services.pdf | 001 |
English
|
19 | |
FR_RFP R000166971-A1 Services professionnels du centre de services.pdf | 001 |
French
|
1 | |
RFP -R000166971 Service Desk Professional Services.pdf | 001 |
English
|
132 | |
Annex A Statement of Work.pdf | 001 |
English
|
81 | |
ENG Attachment 2.1 SSCStandard Instructions for Procurement Documents.pdf | 001 |
English
|
39 | |
Attachment 3.1 - Pricing Tables.xlsx | 001 |
English
|
57 | |
Attachment 4.1 - Technical Criteria.pdf | 001 |
English
|
76 | |
FR_RFP R000166971 Services professionnels du centre de services.pdf | 001 |
French
|
6 | |
Annexe Statement of Work FR_final.pdf | 001 |
French
|
5 | |
FRA Attachment 2.1 Instructions uniformisées concernant les documents.pdf | 001 |
French
|
5 | |
Attachment 3.1 - Pricing Tables_FR.xlsx | 001 |
French
|
9 | |
Attachment 4.1 - Technical Criteria FR.pdf | 001 |
French
|
8 |
Access the Getting started page for details on how to bid, and more.