Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC) and Ombuds and Informal Resolution Services Office (OIRSO)

Solicitation number 1000033052

Publication date

Closing date and time 2024/05/08 14:00 EDT

Last amendment date


    Description

    Amendment 003 is being issued to post the Questions and Answers.
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    Amendment 002 is being issued to post the Questions and Answers. NOTE: Included in this response is a solicitation closing date extension from April 23, 2024 to May 8, 2024
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    Amendment 001 is being issued to post the Questions and Answers.
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    The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews.

    The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user.

    The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) and Ombuds and Informal Resolution Services Office (OIRSO) are two separate distinct Ombuds offices that operate within JUS. Each have a need to acquire a new commercially-available case management system. It is expected that both offices will have similar technical requirements, although specific fields/categories and work flows within the system will be different between the offices. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC/OIRSO to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups.

    JUS intends to award one (1) contract for this solution for five (5) years with the option to extend for an additional (5) periods of one (1) year each under the same terms and conditions.

    There are security requirements associated with this requirement. For additional information, consult Part 6 - Security Requirements, and Part 7 - Resulting Contract Clauses.

    Contract duration

    The estimated contract period will be 60 month(s).

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)
    • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

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    Contact information

    Contracting organization

    Organization
    Department of Justice Canada
    Address

    284 Wellington Street

    Ottawa, Ontario, K1A 0H8
    Canada
    Contracting authority
    Kayla Pordonick
    Phone
    (613) 301-9709
    Email
    kayla.pordonick@justice.gc.ca
    Address

    284 Wellington Street

    Ottawa, Ontario, K1A 0H8
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    001
    English
    22
    001
    French
    3
    001
    English
    23
    001
    French
    3
    001
    English
    24
    001
    English
    18
    001
    French
    1
    001
    English
    38
    001
    French
    6
    001
    English
    80
    001
    French
    10
    001
    English
    62
    001
    French
    9
    001
    French
    31
    001
    English
    138

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    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    Canada
    Region of opportunity
    Canada
    Contract duration
    60 month(s)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - UNSPSC
    Click the links below to see a list of notices associated with the UNSPSC.

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