Employee Assistance Program (EAP) Nationwide Services for Canada Revenue Agency (CRA)

Notice of Proposed Procurement (NPP) for Employee Assistance Program (EAP) Nationwide Services for Canada Revenue Agency (CRA)
The Canada Revenue Agency (CRA) intends to enter into a contract with a single contractor for Employee Assistance Program (EAP) services.

EAP services are to assist employees and their families who may be experiencing personal, health or work-related challenges. The EAP provides confidential, neutral, voluntary and professional services that promote well-being, without prejudice to job security or career progression. Additionally, the EAP supports supervisors, managers, human resources professionals and union representatives by offering advisory services, information sessions and prevention activities designed to foster and maintain a psychologically safe and healthy workplace.

This requirement includes the irrevocable option to extend the term of the Contract by up to three (3) additional one-year periods under the same conditions.

The period of the Contract shall commence on the date of contract award and continue for three years (36 months).

A bid must comply with the requirements of the bid solicitation and meet all mandatory evaluation criteria to be declared responsive. The responsive bid with meeting the mandatory criteria will be evaluated and scored in accordance with the point rated evaluation criteria. Any proposal that does not achieve the minimum score of 127 points out of 181 in the point rated evaluation will be considered non-compliant and will receive no further consideration.

To determine an overall score for each proposal, technical and price will each be given a rating value; in this case, 70% for technical and 30% for price, and then combined to derive a total combined rating.

The recommended bidder for the contract award will be the compliant bidder with the highest overall score.
Proposal documents and supporting information must be submitted in either English or French.
Questions must be directed in writing to the contracting authority via email: Furqana.Mehkari@cra-arc.gc.ca
Bids must be submitted by using the Connect service provided by the Canada Post Corporation. When responding, the proposal MUST be delivered to:
Canada Revenue Agency
Bid Receiving Unit
BRUg@cra-arc.gc.ca
Bids will not be accepted if emailed directly to this email address. This email address must be used to request that CRA open a Connect conversation, as detailed in Standard Instructions 2003. Bidders must not use their own licensing agreement for Connect to initiate a Connect conversation with CRA.
The CRA reserves the right to negotiate with suppliers on any procurement.
There are security requirements associated with this requirement. For additional information, consult the bid solicitation document.
This solicitation is open only to Canadian suppliers. For additional information, consult the bid solicitation document.
This requirement falls under GSIN G009DA/UNSPSC 84131609 (Employee Assistance Program), which falls under Health Services, and as a result, trade agreements are not applicable.