Customer Relationship Management (CRM) Evolution/Migration
Solicitation number RFP-0000251520
Publication date
Closing date and time 2023/08/11 15:00 EDT
Last amendment date
Description
Microsoft CRM Dynamics (version 8), one of the central pieces of BDC’s core banking ecosystem, will reach end of support in January 2026; only one more version is available for upgrade before clients are obliged to migrate to Microsoft’s cloud solution.
The current version has many business and IT pain points and lacks capabilities to enable BDC’s ambitions; a business case is under development to identify the main benefits that this transition can bring.
BDC wants to identify an experienced partner that will accompany it during this transition.
Questions and proposals from bidders should be submitted via MERX.
Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
Contract duration
The estimated contract period will be 0 month(s), with a proposed start date of 2023/09/15.
Trade agreements
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Canadian Free Trade Agreement (CFTA)
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Contact information
Contracting organization
- Organization
-
Business Development Bank of Canada
- Address
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5, Place Ville-MarieMontréal, Quebec, H3B 5E7Canada
- Contracting authority
- Anthony Soliman
- Phone
- 514-496-6599
- Email
- Anthony.SOLIMAN@bdc.ca
Bidding details
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