ServiceNow (ITSM) Licenses

Solicitation number 2023-091-TS

Publication date

Closing date and time 2024/01/19 11:00 EST

Last amendment date


    Description
    Notice of Intended Procurement
    Name of Procuring Entity
    Toronto Metropolitan University (the “University”)

    Contact Person and Contract Person Coordinates
    Tim Sage, 1 Dundas St West, 09th Floor, Toronto, ON, M5B 2H1, 416-979-5000 ext. 557243


    Procurement Documents
    The procurement documents are available at www.merx.com.
      
    Note that obtaining access to the procurement documents will require prospective suppliers to register and pay a registration fee.  Pricing and Payment Terms are available on the MERX website.


    Description of Procurement
    The University is conducting a Request for Proposal (“RFP”) for ServiceNow (ITSM) Licenses

    The procurement is anticipated to involve negotiation.  An electronic auction is not anticipated. 


    Address and Final Date for Submissions
    Submissions must be submitted electronically at http://torontomu.bonfirehub.ca  on or before On or Before January 19, 2024, 11:00:00 AM EST.

    Please Note: The University will be closed from December 25, 2023, to January 5, 2024, inclusively.

    The submissions will not be opened publicly.

    Conditions for Participation
    The procurement is subject to the following conditions for participation:

    Insurance Requirements

    i.             Commercial General Liability Insurance against third party bodily injury (including death), personal injury and broad form property damage (including loss of use) and including products and completed operations liability and blanket contractual liability for an amount of not less than five million dollars ($5,000,000.00) per occurrence.  Such insurance shall include a cross liability and severability of interests clause and an endorsement naming Toronto Metropolitan University, its governors, trustees, officers and employees as an Additional Insured;
    ii.            Privacy Liability and Cyber Risk Insurance covering liabilities resulting or arising from data damage/destruction/corruption, including without limitation, failure to protect privacy, unauthorized access, unauthorized use, virus transmission, denial of service and loss of income from network security failures in connection with the Services provided under this agreement with a minimum limit of two million dollars ($2,000,000) each claim and annual aggregate. Such insurance will also include coverage for notification costs and credit monitoring services. Such insurance will be maintained on a continuous basis for two (2) years subsequent to termination of this Agreement, and
    iii.           Professional liability insurance for an amount of not less than two million dollars ($2,000,000.00) per occurrence, if applicable to the type of Services offered under this Agreement. This insurance policy is required to be maintained throughout the Term of the Agreement and for a period of twenty-four (24) months after the completion of the Services.

    WSIB
    A valid WSIB Clearance Certificate or alternatively Private Employers Liability in the amount of $2MM.

    Authorized ServiceNow Reseller Partner

    Proponents must be able to demonstrate they are authorized ServiceNow Resellers.

    Applicable Trade Agreements
    This procurement is subject to the following trade agreement(s):

    The Canadian Free Trade Agreement, Chapter Five
    The Comprehensive Economic and Trade Agreement, Chapter 19
    The Ontario-Quebec Trade and Cooperation Agreement, Chapter 9

    Contract Details
    The term of the agreement is 5 years.


    The University will base its selection of qualified suppliers on the following criteria:

    Stage 1 - Mandatory Evaluation Criteria:


    CRITERIA                                                                                                                               WEIGHTING (POINTS)
    File #1 – Proposal Acknowledgement Form                                                                                          Pass/Fail
    File # 2- ServiceNow Authorized Reseller Letter                                                                                   Pass/Fail

    Stage 2 – Technical Submission Requirements

    CRITERIA                                                                                                                               WEIGHTING (POINTS)
    File # 3- Mandatory Support Package(s) for ServiceNow (ITSM)                                                            20
                                                                                                                                     Subtotal                    20
    Minimum Pass Score for Stage 2- Technical Evaluation Criteria                                                       14

    Stage 3- Price Evaluation Criteria:

    CRITERIA                                                                                                                               WEIGHTING (POINTS)
    Pricing Part I- Total Fixed Fee- ServiceNow (ITSM) Licenses                                                                 80
                                                                                                                                    Subtotal                    80

                                                                                                                             Total                                100


    Minimum Passing Score

    Minimum Passing Score for Stage 2- Technical Submission requirements is 70%

    RFP Privacy & IT Security Requirements

    The Successful Proponent must pass the RFP Privacy and IT Security requirements prior to implementation and conditional to award the Successful Proponent must further pass the following:

    a)     Privacy
    •     Privacy Impact Assessment
    b)        IT Security 
    •     Security Risk Assessment and compliance with the University's security recommendations.

    CRITERIA                                                                                                                          WEIGHTING (POINTS)
    Privacy Impact Assessment                                                                                                           Pass/Fail
    Security Risk Assessment and compliance with the University’s security recommendations      Pass/Fail

    Notes
    Suppliers should note that information contained within this notice is subject to change. Suppliers are encouraged to obtain the procurement documents which contain the most current information.  If there is a conflict between the procurement documents and this notice, the procurement documents will take precedence.


     

      Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

      Contract duration

      The estimated contract period will be 0 month(s), with a proposed start date of 2024/02/29.

      Trade agreements

      • Canadian Free Trade Agreement (CFTA)
      • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
      • Please refer to tender description or tender documents

      Partner with another business

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      Contact information

      Contracting organization

      Organization
      Toronto Metropolitan University
      Address
      Financial Services - Purchasing and Payment, 350 Victoria Street
      Toronto, Ontario, M5B 2K3
      Canada
      Contracting authority
      Tim Sage
      Phone
      416-979-5000 x557243
      Email
      bids@torontomu.ca
      Address
      416-979-5000 x557243
      Bidding details

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      Summary information

      Language(s)
      English
      Procurement method
      Competitive – Open Bidding

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