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University Campus Store ERP Software

Solicitation number CR 08-23-945

Publication date

Closing date and time 2024/01/23 14:00 EST

Last amendment date

Status Status Expired

Description
Background and Purpose  
McMaster University invites qualified bidders to submit responses for the supply of a comprehensive solution to support retail operations at the McMaster University Campus Store.  The solution must support omni-channel sales and order fulfillment, inventory and merchandise management, course materials management, marketing and promotions including customer relationship management and accounting and finance functions in accordance with the terms of this Request for Proposals.
 
Scope/Objective
The Campus Store primarily sells course materials (textbooks) and general merchandise.  Course materials are made available in multiple formats including print (new and used, bound and loose leaf), codes for online course materials, and first day access course materials (digital access).  General merchandise includes crested and uncrested apparel and giftware, course and office supplies, technology, books (non-course materials) and crested promotional products.  Customers include students and their family members, staff/faculty, alumni and community members.  Currently sales occur in one permanent physical location, pop up physical locations (ie football games, special events) and on line at campusstore.mcmaster.ca. During non-peak periods 8-10 POS registers are in use, this increases to upwards of 20 during peak periods.  Inventory is stored both on the sales floor and at storage locations around campus.  Customer service is provided in person and remotely via chat (Comm100) and email. 
Currently the Point-of-sale system and website are provided by Waterloo Information Systems. The ERP functionality is Visual Ratex provided by PRISM/RBS. These two systems are currently integrated to support the store operation. These combined systems need to be replaced with a comprehensive modern retail solution with the flexibility to adapt with the evolving campus store environment.   Proposals should meet the full scope of the requirements.  The ultimate solution may be composed of several integrated systems, however the proposal must be submitted by one proponent that will be responsible for leading the integrated project implementation and should serve is the primary point of contact. 

    Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

    Contract duration

    The estimated contract period will be 60 month(s).

    Trade agreements

    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • Please refer to tender description or tender documents

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    Contact information

    Contracting organization

    Organization
    McMaster University
    Address
    1280 Main Street West
    Hamilton, Ontario, L8S 4L8
    Canada
    Contracting authority
    Carol Rizzo
    Phone
    (905) 525-9140
    Email
    rizzoc2@mcmaster.ca
    Address
    9055259140
    Bidding details

    Full details for this tender opportunity are available on a third-party site

    Click on the button below to be directed to this website. Note that on the third-party site you may need an account to view and/or bid on this tender. Information on any fees or additional costs to access the full details is outlined in the Description tab of this tender opportunity.

    View full details on third-party site

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    Summary information

    Language(s)
    English
    Contract duration
    60 month(s)
    Procurement method
    Competitive – Open Bidding

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