Web Digital, Hosting and Support Services
Solicitation number 202409009
Publication date
Closing date and time 2024/12/10 14:00 EST
Last amendment date
Description
VIA has had a main website (viarail.ca) since March 1995. Viarail.ca offers a link to a transactional portal and information on VIA services and trains, with detailed content on Canadian travel destinations and packages. The viarail.ca site is mainly used between VIA and its passengers (B2C) but also serves B2B customers such as suppliers, travel agents, tour operators, tour wholesalers and other partners in the travel industry. Also in addition to its main website, VIA has other targeted microsites.
The intent of this Request for Proposals is to retain the services of a supplier responsible to manage, host and support actively its Websites, microsites, Content Management System (CMS) and digital marketing strategy. The Proponent will be responsible for providing all necessary elements for the implementation, integration, hosting and ongoing operations of the Websites.
Furthermore, the Supplier will provide the professional services required to carry out the service requests made by VIA with respect to digital marketing services and activities related to the evolution of its Websites.
Mandatory Requirements:
The Proponent must also be currently providing such services to a minimum of twelve (12) clients, three (3) of which must be comparable to VIA in terms of size and complexity of their websites and; a minimum of three (3) references must be provided for VIA to contact in RFP Part C, Document #4 - References.
The Proponent must have used such system with other clients for at least three (3) years.
* The Proponent must fill out the table included in Document 5, Section 3. Resources and Team with respect to the human resources that would be assigned to the VIA account.
The intent of this Request for Proposals is to retain the services of a supplier responsible to manage, host and support actively its Websites, microsites, Content Management System (CMS) and digital marketing strategy. The Proponent will be responsible for providing all necessary elements for the implementation, integration, hosting and ongoing operations of the Websites.
Furthermore, the Supplier will provide the professional services required to carry out the service requests made by VIA with respect to digital marketing services and activities related to the evolution of its Websites.
Mandatory Requirements:
- Official Languages
- Accessibility
- Experience
The Proponent must also be currently providing such services to a minimum of twelve (12) clients, three (3) of which must be comparable to VIA in terms of size and complexity of their websites and; a minimum of three (3) references must be provided for VIA to contact in RFP Part C, Document #4 - References.
- Content Management System (CMS)
The Proponent must have used such system with other clients for at least three (3) years.
- Data residency
- Data Analytics and Intelligence
- Human Resources
* The Proponent must fill out the table included in Document 5, Section 3. Resources and Team with respect to the human resources that would be assigned to the VIA account.
- Business Continuity
- PCI requirements
Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
Contract duration
The estimated contract period will be 60 month(s).
Trade agreements
-
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Contact information
Contracting organization
- Organization
-
VIA Rail Canada Inc.
- Address
-
3 Place Ville-Marie, Suite 500Montreal, Quebec, H3B 2C9Canada
- Contracting authority
- Gina Siviero
- Phone
- 514-871-6536
- Email
- gina_siviero@viarail.ca
Bidding details
Full details for this tender opportunity are available on a third-party site
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