Buy Canadian Policy

The Government of Canada has introduced new policies to protect, build, and transform Canadian industries. Check out Buy Canadian Policy for more information on what this could mean for you.

SAP Ariba system maintenance

SAP Ariba will be unavailable for scheduled maintenance at the times listed below. We apologize for any inconvenience.

  • Saturday, April 18 from 8:00 pm until 11:59 pm (EDT)

Cloud-based Contact Centre as a Service (CCaaS)

Solicitation number tender_17837

Publication date

Closing date and time 2025/01/14 11:00 EST

Last amendment date

Status Status Expired

Description
The Ministry of Public and Business Service Delivery and Procurement (the “Ministry") is establishing a Cloud Contact Centre as a Service (CCaaS) Enterprise Vendor of Record (VOR) Arrangement for the provision of a single Vendor to be the Managed Service Provider (MSP) that will provide an integrated solution, delivered as a Software as a Service (SaaS), with the following cloud capabilities and services listed below:

• Contact Centre as a Service (CCaaS)
• Workforce Management (WFM)
• Quality Management (QM)
• Customer Relationship Management (CRM) and Knowledge Management (KM)
• Professional Services

The MSP assumes responsibility for delivering the described deliverables in this document, alongside the associated Schedules and Appendices contained within this RFB.

Bidders are required to submit bids for all categories, and the evaluation and award process will be conducted collectively for all categories.

Contract duration

The estimated contract period will be 60 month(s).

Trade agreements

  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Partner with another business

Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering.

This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

Contact information

Contracting organization

Organization
Ministry of Public and Business Service Delivery and Procurement
Address
N/A
N/A, Ontario, N/A
Canada
Contracting authority
Jason Li
Phone
437-225-7332
Email
Jason.Li@supplyontario.ca
Bidding details

Full details for this tender opportunity are available on a third-party site

Click on the button below to be directed to this website. Note that on the third-party site you may need an account to view and/or bid on this tender. Information on any fees or additional costs to access the full details is outlined in the Description tab of this tender opportunity.

View full details on third-party site

Eligibility and terms and conditions

Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

Summary information

Language(s)
English, French
Contract duration
60 month(s)
Procurement method
Competitive – Open Bidding

Support for small and medium businesses

If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

 

Date modified: