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SMS/MMS Gateway Services

Solicitation number 12-4389

Publication date

Closing date and time 2013/06/10 14:00 EDT


    Description
    SMS/MMS Gateway Services 
    
    IMPORTANT NOTICE TO SUPPLIERS 
    
    Government of Canada is moving its Government Electronic Tendering Service from MERX to Buyandsell.gc.ca/tenders on June 1, 2013. Starting June 1, 2013, federal government tenders (tender notices and bid solicitation documents) will be published and available free of charge on a Government of Canada Web site on Buyandsell.gc.ca/tenders.
    
    The Government Electronic Tendering Service on Buyandsell.gc.ca/tenders will be the sole authoritative source for Government of Canada tenders that are subject to trade agreements or subject to departmental policies that require public advertising of tenders.
    
    Get more details in the Frequently Asked Questions section of Buyandsell.gc.ca/tenders. 
    
    After June 1, 2013, all tenders and related documents and amendments will be on Buyandsell.gc.ca/tenders. 
    
    On June 1, 2013, suppliers must go to Buyandsell.gc.ca/tenders to check for amendments to any tender opportunities that they have been following on MERX prior to June 1. 
    
    Bookmark Buyandsell.gc.ca/tenders now to be ready for June 1!
    
    ____________________________________________________________________
    
    
    Shared Services Canada (SSC) requires a Contractor to provide a SMS/MMS Gateway Service solution and a physical connection to it, for the SSC Clients at:
    a) Ottawa - Primary location, 555 Mackenzie Avenue; and
    b) Toronto - Backup location, 655 Bay Street.
    
    The SMS/MMS Gateway Service must:
    a) Provide direct connections to all Canadian Mobile Carrier networks;
    b) Support the use of multiple short codes simultaneously;
    c) Provide short code administration services;
    d) Provide real-time delivery receipt of every message sent; 
    e) Provide Call Detail Reporting about the type of messages received and sent including the logs for incoming and outgoing messages;
    f) Provide Multimedia Messaging Service (MMS) capability to support deployment of MMS services to SSC clients; and
    g) Provide a means of automatically replying with a technical difficulty message to all incoming SMS/MMS upon SSC request. This message would be sent to users in the event of a service outage.
    
    The Contract will be for a period of one (1) year.
    The Contractor will also provide to the SSC, two (2) irrevocable options to extend the period of the contract. Each option for extension will be for an additional twelve (12) month period. 
    SSC reserves the right to add additional sites as required to manage additional traffic and/or to relocate sites to support data center requirements and regional programs as required.
    SSC reserves the right to add additional clients to the Contract as services may be required.
    SSC reserves the right to add additional sites as required to manage additional traffic and/or to relocate sites to support data center requirements and regional programs as required.
    SSC also reserves the right to add, remove, or modify items in the contract resulting from a change to current legislation, policy or program requirements.
    The requirement is subject to a preference for Canadian goods and/or services.
    The Canada-Chile Free Trade Agreement (CCFTA) does not apply to this requirement.
    
    The Canada-Peru Trade Agreement (CPFTA) does not apply to this requirement. 
    
    
    NATIONAL SECURITY EXEMPTION (NSE)
    On May 28, 2012, the Government of Canada announced on the Government Electronic Tendering Service that it had invoked the NATIONAL SECURITY Exception under the trade agreements in respect of procurements related to email, networks, data centres and telephony requirements for SSC. As a result, this requirement is subject to the NATIONAL SECURITY Exception.
    
    CONTRACTOR SELECTION METHODOLOGY
    
    The evaluation of proposals will be performed in seven (7) steps as follows:
    
    Step 1 – Evaluation against Mandatory Criteria
    Step 2 – Evaluation against Technical Criteria
    Step 3 – Evaluation of Financial Proposal
    Step 4 – Selection 
    Step 5 – Acceptance Testing 
    Step 6 – Conditions Precedent to Contract Entry
    Step 7 – Contract Entry
    
    
    CONTRACTING OFFICER
    
    All enquiries regarding this Request for Proposal must be directed in WRITING (see email address below) to:
    
    Sarah Ahmed
    Shared Services Canada
    Procurement and Vendor Relations
    555 Mackenzie Avenue, 2nd Floor
    Ottawa, Ontario K1A 0L5
    
    Tel. Number: (613) 562-6220
    Fax Number: (613) 957-8511
    Email Address: Sarah.Ahmed@ssc-spc.gc.ca
    
    Proposal documents and supporting information may be submitted in either English or French.
    
    Bids must be received on or before, June 10 2013 at 2:00 pm EDST.
    
    SSC reserves the right to negotiate with suppliers on any procurement.
    
    ADDRESS FOR SUBMISSION OF BIDS
    
    For submission by mail, courier or drop-off:
            
        Attention Mike Catto
    Receiving Dock
        555 Mackenzie Avenue
        Ottawa, Ontario
        K1A 0L5
    
    Telephone No:    (613) 562-6225

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Agreement on Internal Trade (AIT)

    Partner with another business

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    Contact information

    Contracting organization

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Sarah Ahmed
    Phone
    613-562-6220
    Email
    Sarah.Ahmed@ssc-spc.gc.ca
    Fax
    613-957-8511
    Address
    Sarah Ahmed
    555 Mackenzie Ave.
    Ottawa, ON, K1A 0L5
    Canada

    Buying organization(s)

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    000
    French
    13
    001
    French
    7
    000
    English
    38
    001
    English
    22

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    Canada
    Region of opportunity
    Canada

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

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