SOLR Technical Support

NOTICE OF PROPOSED PROCUREMENT (NPP) 

Department: Statistics Canada (Statcan)

This requirement is for: SOLR non licensed Software Maintenance and Support Services 

Tendering procedures: All interested suppliers may submit a bid.

Nature of Requirement:

SOLR search technology is currently used at Statistics Canada to power the Statcan web presence and many projects that use this technology.  It has proven to be extremely scalable, easily handles Statcan’s performance requirements and provides a superior search experiences compared to other search engines.  As Statistics Canada has many SOLR deployments and SOLR is a key technology for Statcan moving forward, Statcan requires a company to provide support services.  The Contractor would be required to provide updates for security fixes, resolving technical issues, advisory services and training via online resources.  Having this contract in place will help ensure that Statcan has a reliable SOLR implementation that will meet the goals of Dissemination division who is the business clients and future support business growth.  

Statistics Canada intends to award one (1) contract for a period of one (1) year, with the option to extend the contract by three (3) additional one (1) year periods. 


The Mandatory Criteria are:

MTC #Mandatory Technical Criteria (MTC) Pass/Fail

MTC1	

The Bidder must demonstrate that they have:

a.	a minimum of 3 years experience providing technical support for SOLR within the last 5 years; 
b.	provided 24 / 7 support for SOLR related issues for at least 10 organizations within the last 3 years, and;
c.	a minimum of 3 years experience within the last 5 years providing SOLR advisory services to organizations.  This would include validating future architecture design, development requirements, performance questions and scalability questions.

At a minimum, the Bidder must provide the following information In order to demonstrate the experience submitted in response to the criterion

1.	Description of how the experience was accumulated.
2.	Client name for which the services were rendered, as well as the name and current business e-mail address and/or business telephone number for the client’s delegated representative who would be able to confirm the information provided by the Bidder.
3.	Project start/end dates and duration, providing period of time over which the experience was acquired, in the format: (month/year) to (month/year).

		
MTC2	

The Bidder must demonstrate that they have an online knowledge base for SOLR related issues.  The online site should contain multiple tutorials on how to resolve SOLR related issues.  

At a minimum, the Bidder must provide the following information In order to demonstrate  the experience submitted in response to the criterion

A link to the online knowledge base. The knowledge base must contain more than 50 “how to” information sections and or tutorials.  		

MTC3
	
The bidder must demonstrate that they currently employ 2 SOLR core committers.  The SOLR core committers must have a minimum of 3 years experience being core committers.  This experience can be accumulated from multiple companies.


At a minimum, the Bidder must provide the following information in order to demonstrate  the experience submitted in response to the criterion:

The name of the employee, as well as the name and current business e-mail address and/or business telephone number for the Employee’s delegated representative who would be able to confirm the information provided by the Bidder.
		
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Expected Start Date:   March, 2015 

Competitive Procurement Strategy:  Lowest priced bid that meeting mandatory evaluation criteria.

For evaluation purposes, the firm rate of the initial contract period, and 3 optional contract periods will be added together to determine the total evaluated price.

In case of a tie during the evaluation, the responsive bid which was received first will be considered the successful bid.

Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement.

Security Requirements: This contract does not include security requirements.


File Number:  1920-0013508

Contracting Authority: Brooke Monette
Statistics Canada
Telephone number: (613) 951-5003
Facsimile number: (613) 951-2488
E-mail: macsbids@statcan.gc.ca

NOTE TO BIDDERS:
Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders.

Documents may be submitted in either official language of Canada (English or French).

Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted.

After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.