Request for Information – Confidential Disclosure Program Solution

Requirement and Scope

The NEB requires a software solution to support the Board’s Confidential Disclosure Procedure. The following are high level requirements for the solution:

1. Employees of regulated companies and other people, collectively called tipsters, are able to report online to disclose alleged acts of non-compliance.
2. The system must also accommodate manual entry of disclosures alleging acts of non-compliance received from employees of regulated companies and other people. NEB may receive written disclosures by mail or from inspectors in the field and require the ability to enter them in the system.
3. System access will be limited to authorized NEB staff, only.
4. The system will allow two way communications between the tipster and authorized NEB staff in a controlled and secure manner while maintaining the anonymity of the tipster.
5. The system will support the delivery of standardized and customized messaging to tipsters.
6. Tipsters can access the system to see the status of their disclosure and find out what further information is required by the NEB.
7. The information provided by tipsters, regardless of the form is considered sensitive.
8. Physical security and control over all documents, correspondence and other physical and electronic records relating to the tipster and tipster’s disclosures are maintained and kept separate from all other NEB IT infrastructure.
9. The system will facilitate the workflow of the confidential disclosure procedure and allow NEB staff to link internal activities (e.g. compliance verification activities like inspections and audits) to the tipster case.
10. The system should be able to reference NEB master data, like regulated company, facility, etc. For example, as the tipster completes his or her disclosure on line they may be able to select from a list of regulated companies, and or facilities.
11. The system will have anonymous reporting capabilities so that authorized NEB staff can provide reports to the Disclosure Evaluation Committee for the purposes of program oversight and evaluation of program efficiency and effectiveness.