ITIL Training
Solicitation number 2B0KB-16-02373
Publication date
Closing date and time 2016/12/06 13:00 EST
Last amendment date
Description
2016-11-10 PLEASE SEE AMENDED RFP. CHANGES IN RED.
Clause 7.4.1 (English only)
Attachment 1 to Part 3
For an MS WORD version of the RFP, please email Megan.Lamont@canada.ca.
The Shared Services Canada (SSC) Transformation Initiative, Service Management Improvement, centers on improving the branch’s service management activities. ITIL is the reference framework being utilized for this endeavour, in alignment with TBS. ITIL is the de facto international standard framework for best practices in IT Service Management. ITIL contains a comprehensive description of the processes involved in managing IT services. SSC requires a contractor to deliver a series of instructor led in-class or virtual training courses on this topic.
Contract duration
Refer to the description above for full details.
Trade agreements
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World Trade Organization Agreement on Government Procurement (WTO GPA)
-
Ontario-Quebec Trade and Cooperation Agreement
-
Agreement on Internal Trade (AIT)
-
North American Free Trade Agreement (NAFTA)
Contact information
Contracting organization
- Organization
-
Shared Services Canada
- Address
-
90 Metcalfe StreetOttawa, Ontario, K0A 0C3Canada
- Contracting authority
- Lamont, Megan
- Phone
- 613-219-7204
- Address
-
180 Kent StreetOttawa, ON, K1G 4A8CA
Buying organization(s)
- Organization
-
Shared Services Canada
- Address
-
90 Metcalfe StreetOttawa, Ontario, K0A 0C3Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
2b0kb-16-02373_questions_and_answers_bil_version_4.pdf |
English
|
5 | ||
2b0kb-16-02373_questions_and_answers_bil_version_4.pdf |
French
|
5 | ||
2b0kb-16-02373_questions_and_answers_bil_version_3.pdf |
English
|
10 | ||
2b0kb-16-02373_questions_and_answers_bil_version_3.pdf |
French
|
10 | ||
2b0kb-16-02373_en_amendment_2.pdf | 002 |
English
|
16 | |
2b0kb-16-02373_questions_and_answers_bil_version_2.pdf |
English
|
10 | ||
2b0kb-16-02373_questions_and_answers_bil_version_2.pdf |
French
|
10 | ||
2b0kb-16-02373_fr_amendment_2.pdf | 002 |
French
|
2 | |
2b0kb-16-02373_en_amendment_1.pdf | 001 |
English
|
13 | |
2b0kb-16-02373_questions_and_answers_bil.pdf |
English
|
13 | ||
2b0kb-16-02373_questions_and_answers_bil.pdf |
French
|
13 | ||
2b0kb-16-02373_fr_amendment_1.pdf | 001 |
French
|
2 | |
2b0kb-16-02373_en.pdf | 000 |
English
|
110 | |
2b0kb-16-02373_fr.pdf | 000 |
French
|
9 |
Access the Getting started page for details on how to bid, and more.