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SSC ENTERPRISE SERVICE DESK, END USER SERVICE DESK, ENTERPRISE COMMAND CENTER AND DATA CENTER OPERATION

Solicitation number 2B0KB-17-3174

Publication date

Closing date and time 2017/10/20 14:00 EDT

Last amendment date


    Description

    This bid solicitation is being issued by SSC. The resulting contract will be used by Shared Service Canada as a task base contract to provide Service Desk, Monitoring and Operational professional Services.

    The professional services resources required will be responsible to provide support for the following areas:

    Enterprise Service Desk

    End User Service Desk

    Enterprise Command Centre and Data Centre Operations

    This Contract is to provide shared services to its clients, that include SSC itself, those government institutions for whom SSC’s services are mandatory at any point during the Contract Period, and those other organizations for whom SSC’s services are optional at any point during the Contract Period and that choose to use those services from time to time. It is intended to result in the award of a contract for 3 years, plus 3 – 1 year (s) option periods.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Organization
    Shared Services Canada
    Address
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Canada
    Contracting authority
    WatsonBampton, Julie
    Phone
    613-790-5915
    Email
    Julie.Bampton@ssc-spc.gc.ca
    Address
    180 Kent Street
    Ottawa, ON, K1A 0P7
    CA

    Buying organization(s)

    Organization
    Shared Services Canada
    Address
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    French
    12
    This document was removed on 2022/02/18.
    007
    French
    14
    This document was removed on 2022/02/18.
    007
    English
    35
    006
    French
    1
    French
    30
    English
    32
    006
    English
    13
    005
    French
    0
    005
    English
    18
    004
    French
    0
    004
    English
    18
    003
    French
    0
    French
    12
    French
    11
    English
    13
    English
    14
    003
    English
    20
    002
    French
    2
    002
    English
    24
    French
    13
    001
    French
    2
    French
    16
    French
    20
    English
    20
    English
    17
    001
    English
    36
    English
    14
    French
    35
    French
    12
    000
    French
    58
    French
    10
    English
    52
    000
    English
    222
    English
    34
    English
    36

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    National Capital Region (NCR)
    Region of opportunity
    National Capital Region (NCR)
    Procurement method
    Competitive – Open Bidding
    Commodity - GSIN
    Click the links below to see a list of notices associated with the GSIN codes.

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

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