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Invitation to Qualify (ITQ) – Customer Relationship Management (CRM) Solution

Solicitation number ITQ #2018-01-18

Publication date

Closing date and time 2018/02/20 13:00 EST

Last amendment date


    Invitation to Qualify (ITQ) – Customer Relationship Management (CRM) Solution

    About Farm Credit Canada (FCC): FCC is Canada’s leading agriculture lender, with a healthy portfolio of more than $31 billion. Our employees are dedicated to the future of Canadian agriculture and its role in feeding an ever-growing world. We provide flexible, competitively priced financing, management software, information and knowledge specifically designed for the agriculture and agri-food industry. Our profits are reinvested back into agriculture and the communities where our customers and employees live and work. For more information, visit

    ITQ Scope: FCC is releasing this ITQ as the first phase in a non-binding, competitive procurement process, which will enable FCC to identify the different CRM technology solutions currently available in the market, and determine the solutions that provide the best opportunity for improvement to FCC’s current CRM capabilties, and the best fit with its potential future CRM needs. The expected outcome of the ITQ is to develop a short-list of qualified vendors that will be invited to participate in subsequent phases of the procurement process. 

    Vendors are advised that FCC’s objective is to assess CRM software products only, and is not seeking consulting or implementation services at this time.

    ITQ Schedule:

    • ITQ issue date: January 18, 2018
    • Vendor question and answer session (via conference call): February 5th, 1:30 pm to 3:00 pm CST
    • ITQ closing date and time: February 20th at 12:00 PM (noon) CST

    ITQ Process Considerations

    Vendors should note that:

    • this opportunity notice references an ITQ, not a call for tenders. FCC is not obligated to proceed with the work described in the ITQ scope, and may cancel the ITQ at any time.
    • FCC’s procurement process allows for negotiation between FCC and one or more vendors, prior to awarding a contract.

    Requesting the ITQ Document: Capable vendors who are interested in receiving a copy of the ITQ document are to contact:

    Mike Humble

    Corporate Procurement Manager

    Farm Credit Canada

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Canadian Free Trade Agreement (CFTA)

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Farm Credit Canada
    1800 Hamilton Street
    Regina, Saskatchewan, S4P 4L3
    Contracting authority
    Humble, Mike
    1800 Hamilton St
    Regina, SK, S4P 4L3

    Buying organization(s)

    Farm Credit Canada
    1800 Hamilton Street
    Regina, Saskatchewan, S4P 4L3
    Bidding details

    Details for this tender opportunity are provided in the Description tab.

    Please contact the contracting officer to get the full solicitation documentation, access information on how to bid, or if you have any questions regarding this tender opportunity.

    Note that there may be fees to access the documents or bid. These should be outlined in the Description tab.

    We recommend that you contact the contracting officer as soon as possible, as there may be deadlines for receiving questions.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Invitation to Qualify
    English, French
    Region(s) of delivery
    Region of opportunity
    Procurement method
    Competitive – Open Bidding

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


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