Employee Assistance Program (EAP) - Request for Information
Solicitation number 1000345444
Publication date
Closing date and time 2019/01/18 13:00 EST
Last amendment date
Description
INTRODUCTION
The CRA has decided to issue a Request for Information to industry, in order to gather information from organizations involved in the contracted delivery of Employee Assistance Program (EAP) services. The package contains a description of the current EAP services that the CRA contracts for (Statement of Work (SOW) – Annex C) and a series of questions (Annex A) related to the SOW and how prospective contractors could fulfill the needs described therein. The information gathered through this exercise will help the CRA determine how to most effectively contract for its required EAP services.
BACKGROUND
The CRA has a varied and diverse workforce of over 42,000 employees, from coast to coast, that are the cornerstone of Canada’s tax administration. Maintaining the well-being of all employees is a commitment the CRA takes seriously. The objective of the CRA's Employee Assistance Program is to support employees who may be experiencing personal, health or work-related concerns, by making available to them and their family members, a program that is voluntary, accessible, neutral and confidential. The Program is designed to help them acquire the skills and knowledge to address personal, health or work-related concerns, and contribute to employee well-being in the workplace.
CRA’s employees can access EAP services through two avenues, by contacting internal coordinator-counsellors or external service providers. Employees and their family members can use the service provider of their choice, however, family members most often choose the external service provider.
OBJECTIVE
This RFI aims to establish an understanding of the support and counselling services available to employees. The objective is to also gather information on new technologies that could be used to inform on and ease access to counselling services for employees and their family members.
SCOPE
The CRA requests that interested parties respond to the questions in Annex A. Other relevant data with this Request for Information includes: SOW for external service provider contracts (Annex C) and CRA population/workplace data (Annex B).
Contract duration
Refer to the description above for full details.
Trade agreements
-
No trade agreements are applicable to this solicitation process
Partner with another business
The functionality to add your company name to the list of interested businesses is temporarily unavailable.
This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.
Contact information
Contracting organization
- Organization
-
Canada Revenue Agency
- Address
-
555 Mackenzie AvenueOttawa, Ontario, K1A 0L5Canada
- Contracting authority
- Carrera, Henrique
- Phone
- 613-219-8406
- Email
- henrique.carrera@cra-arc.gc.ca
- Fax
- (613) 948-2459
- Address
-
250 Albert StreetOttawa, ON, K1A 0L5CA
Buying organization(s)
- Organization
-
Canada Revenue Agency
- Address
-
555 Mackenzie AvenueOttawa, Ontario, K1A 0L5Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| questions_and_answers_1_of_1_en.pdf |
English
|
14 | ||
| questions_et_reponses_1-1_fr.pdf |
French
|
4 | ||
| external_contractor_statistics_-_statistiques_de_fournisseurs_de_services_externes.xls |
English
|
11 | ||
| external_contractor_statistics_-_statistiques_de_fournisseurs_de_services_externes.xls |
French
|
11 | ||
| eap_rfi_document_en.pdf | 000 |
English
|
46 | |
| employee_assistance_program_-_statement_of_work_2018_e.pdf |
English
|
32 | ||
| eap_rfi_document_fr.pdf | 000 |
French
|
10 | |
| programme_daide_aux_employes_-_enonce_des_travaux_2018_f.pdf |
French
|
5 |
Access the Getting started page for details on how to bid, and more.
Eligibility and terms and conditions
Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.
Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.
Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.
